Tyesha Hinton
Administrative Assistant
East Orange,NJ
Summary
I'm interested in working closer to home or working remotely.
Personable and organized individual with keen eye for detail and positive, upbeat attitude. Possesses strong communication skills and solid understanding of office software, including proficiency in Microsoft Office Suite. Capable of enhancing team efficiency through effective coordination and administrative support.
Overview
2
2
years of professional experience
21
21
Certifications
Work History
Centralized Scheduler/Patient Access Associate
East Orange General Hospital
07.2020 - 10.2020
- Scheduled appointments using Cerna, ran insurance, took co-pays, updated files, scanned paperwork
- Handled heavy call volume, redirected calls to the right department, returned all voice mail calls, Covered the ER/Same Day Surgery and Patient Access every other weekend, coordinated with the Lab for Same Day Surgery patients
- Reduced no-show rates by providing appointment reminders via phone, email, and text message.
- Liaised with clinical staff to ensure they were informed and prepared for any special needs or requirements associated with scheduled patients.
- Contributed to process improvements by identifying areas for increased efficiency within the centralized scheduling system.
- Coordinated pre-appointment requirements such as pre-authorizations or lab work for streamlined patient experiences on the day of their visit.
ER Patient Access Associate
East Orange General Hospital
03.2020 - 05.2020
- ER/Same Day Surgery Patient Registration
- Registered patients in the ER using Cerner, answered phones, verified insurance, updated files, scanned paperwork, coordinated with the Lab concerning Same Day Surgery patients
- Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Participated in cross-training initiatives, enhancing the team''s ability to provide comprehensive support across various departments within the hospital setting.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
PSR/CSR
Newark Community Health Centers
01.2019 - 09.2019
- Pediatrics, Specialty, Dental, OB-GYN and Internal Medicine
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Scheduling, changing appointments, maintaining accurate patient chart information
- Managed patient registration process, confirming data accuracy and completeness.
- Used all office equipment, ordering supplies
- Computer-ECW/Data Entry/MS Word, Excel, etc
- Verified patient insurance eligibility and entered patient information into system.
- LOA and PE Medicaid application assistance
- Taking Co Payments/Bill Pay
- Verifying accurate referrals for treatment
- Used Google Translation and the Language Department when needed
- Trained new staff on filing, phone etiquette and other office duties.
Respite Care Provider/CSR
IYAHO Social Services
09.2018 - 01.2019
- Helped with homework and social skills
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Developed strong rapport with patients, fostering trust and open communication while providing respite care services.
- Improved respite care quality by developing and implementing individualized care plans.
- Enhanced patient comfort with compassionate and attentive support during daily activities including 1 One 1 Care for Severe Behavior Disorders
- Documentation for Behavior Support Plans/IHP/Target Behavior Charts
- Managed challenging behaviors through positive reinforcement strategies, minimizing stress on both patients and their families.
- Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
- Coordinating Data/ Behavior Issues with DDD Case Management and Behaviorists
- Medication Administration
- Documentation
- Patient Transportation
- Driving-Appointments/Recreation
- Wheelchair/Hoyer Lift
- Respiratory Care-Breathing Treatments, Suctioning, Cups, Proper Elevation
- Exercise/Activities/Mental Stimulation
- Maintained detailed records of patient progress during respite stays, facilitating seamless transitions back to primary caregivers upon completion of service term.
Education
Diploma - Surgical Technology
Star Technical Institute
Newark, NJ 08.2008 - 05.2009
Certification - CNA
Essex County Vocational School
East Orange, NJ 01.2002 - 01.2003
Certification - CHHA
Extended Family Care
Hackensack, NJHigh School Diploma -
Frank H. Morrell High School
05.2001 - 01.1992
Skills
Data entry proficiency
Maintaining confidentiality
Deadline oriented
Follow-up skills
Strong organization
Insurance verification
Patient education
Certification
Orientation to Surgical Technology
Equipment/Software
- Computer/ECW/CERNA/Fax/Phone/Printer/Mail/WPM:80/IMU/Register
- Extensive cash handling experience since 1989
- Microsoft office, Excel, word, & PowerPoint
Timeline
Centralized Scheduler/Patient Access Associate
East Orange General Hospital
07.2020 - 10.2020
ER Patient Access Associate
East Orange General Hospital
03.2020 - 05.2020
PSR/CSR
Newark Community Health Centers
01.2019 - 09.2019
Respite Care Provider/CSR
IYAHO Social Services
09.2018 - 01.2019
Diploma - Surgical Technology
Star Technical Institute
08.2008 - 05.2009
Certification - CNA
Essex County Vocational School
01.2002 - 01.2003
High School Diploma -
Frank H. Morrell High School
05.2001 - 01.1992
Certification - CHHA
Extended Family Care
Orientation to Surgical Technology
Surgical Pharmacology
Fundamentals of Surgical Care
Principles of Surgical Technology
Operating Room Skills
Surgical Procedures
Communication & Behavioral Sciences/DDD Training
Medical Terminology & Basic Anatomy and Physiology
Medication Administration/B.P.R
Feeding /Breathing Machine
Transportation-Wheelchair/Hoyer Lift/Gurney
Documentation
Special Needs/Substance Abuse/Victim Cases
Seizures and Insulin
The Boggs Center on Developmental Disabilities
PICA
Work Readiness Program
Event Management
Overview of DDD
Universal Precautions
Bloodborne Pathogen Exposure
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