Tyesha Lewis
Summary
Competent professional with experience performing daily inspections, taking measurements, and testing a variety of materials. Professional with strong problem-solving abilities who is detail-oriented and hardworking. Dedicated to learning, growing, and succeeding in customer service. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. With extensive customer service and sales experience, is highly motivated.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Culinary Specialist
Ingram Barge Company
07.2025 - Current
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
Customer Service Representative
Concentrix
02.2023 - Current
- Provided each customer with exceptional service by listening to their concerns and answering their questions.
- Provided a superior customer experience in order to build a loyal customer base.
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations.
- Am responsible for resolving customer issues and making recommendations.
- Answered customer calls promptly to avoid long wait times on hold.
- Promoted available products and services to customers during service, account management, and order calls.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
- Kept track of every interaction for training, reporting, and auditing purposes.
- Dealt with a wide range of customer service, operational, and administrative tasks every day.
- Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.
Production Associate
Koch Foods
01.2023 - Current
- Worked with the development team to define process flows, relative task priorities, and business value measurement parameters.
- Ensure smooth production of production process.
- Learn entirety of production process.
- Compared project goals and user experiences and suggested changes to bring the two together.
- Inspected final products to ensure that they met quality standards and tolerances.
- Wrapped items, placed them in boxes, and labeled them properly to prepare for shipment.
- Aided project production by coordinating workflow, tracking production status and reporting, and coordinating schedules.
- Took part in health and safety training.
Control Room Operator
Tyson Foods Inc
05.2022 - 01.2023
- Monitor product throughout the processing phase.
- Maintain communication with all members of production team to coordinate equipment adjustments as needed.
- Responsible for operation of computer PLCs.
- Document previous floor experience in multiple areas of a rendering facility.
- Reset breakers, starters, and variable frequency drives.
- Identify all monitor controls on equipment and relay information to other team members.
- Monitor and convey information on controls, relay temperature, gate positions, and speeds to other team members.
- Operate computers, volt meters, electrical equipment, centrifuge/analysis machines, and be able to reset controls.
USDA Inspector
United States Department of Agriculture
07.2015 - 05.2022
- As a Consumer Safety Inspector, I worked in one or more privately owned meat, poultry, and egg processing plants.
- Ensured the establishment's Sanitation Standard Operating Procedures (SSOP) and Hazard Analysis and Critical Control Point (HACCP) met regulatory requirements.
- Conducted regulatory oversight activities inside the plants in matters relating to other areas of the consumer protection.
- Protect public health.
- Was in charge of supervising and motivating employees and management.
- Made certain that all health and safety regulations were adhered to.
- Made certain that all health and safety regulations were adhered to.
- Enforced materials, process, and procedure codes and regulations.
Education
High School -
Scott Central High School
Forest, MS01.2013
Skills
- Process improvements
- Creative problem solving
- Customer service
- Team Leadership
- Strategic planning
- Troubleshooting specialist
- Customer satisfaction
- Quality assurance
- Decision making
- Progress monitoring
- Organization
- Communications
Certification
ServSafe Food Handler
Languages
English
Full Professional
Timeline
Culinary Specialist
Ingram Barge Company
07.2025 - Current
Customer Service Representative
Concentrix
02.2023 - Current
Production Associate
Koch Foods
01.2023 - Current
Control Room Operator
Tyson Foods Inc
05.2022 - 01.2023
USDA Inspector
United States Department of Agriculture
07.2015 - 05.2022
High School -
Scott Central High School
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