Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyesha Maselli

Long Beach,CA

Summary

Accomplished Premier Service Consultant at AT&T, adept in customer service and sales expertise, significantly reducing complaint rates. Excelled in account management and technical support, consistently exceeding sales goals. Renowned for strong work ethic and exceptional communication, fostering empathetic client relationships and driving operational excellence at Dove Communications. Achieved notable customer satisfaction improvements through strategic feedback systems.

Overview

10
10
years of professional experience

Work History

Premier Service Consultant

AT&T
01.2019 - Current
  • Provided information about service procedures and expected timelines.
  • Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
  • Documented payment details and personal information on customer accounts.
  • Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
  • Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
  • Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
  • Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.
  • Discussed options with clients and determined appropriate plans.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Dispatch Manager

Dove Communications
02.2015 - 01.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone or email.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receivingshipments.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed customer accounts and invoicing.

Education

High School Diploma -

Long Beach Poly High School
Long Beach, CA

Certificate - Human Services

Long Beach City College
Long Beach, CA

Skills

  • Issue resolution
  • Sales expertise
  • Data entry
  • Technical support
  • Account management
  • Strong work ethic
  • Customer service
  • Attention to detail
  • Listening skills
  • Multitasking and organization
  • Excellent communication
  • Computer skills

Accomplishments

Current attainment 202.48%


Timeline

Premier Service Consultant

AT&T
01.2019 - Current

Dispatch Manager

Dove Communications
02.2015 - 01.2019

High School Diploma -

Long Beach Poly High School

Certificate - Human Services

Long Beach City College

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Tyesha Maselli