Tyesha McGowan
Aurora,Illinois
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Advance Auto Parts
06.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Retail Parts Professional
Advanced Auto Parts
06.2015 - 06.2021
- Assisted GM with cycle counting for inventory control.
- Developed strategic sales initiatives to pitch products and services.
- Performed complimentary services, including battery installation, testing and wiper installations.
- Received, examined and reshelved returned parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by phone.
Auto Care Center Manager
Walmart
09.2012 - 09.2015
- Hired and trained team to maintain and repair vehicles.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Assigned and scheduled work of auto service staff handling 15+ vehicles per day.
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Server
Eden Supportive Living
07.2010 - 12.2012
- Prepared salads, appetizers and set up drink stations to assist kitchen staff.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Carefully transferred orders from kitchen to tables and cleared plates as residents finished food and beverages.
- Explained menu options to residents, offered suggestions and took orders for food and beverages.
Education
High School Diploma -
Yorkville High School
Yorkville, IL06.2011
Skills
- Customer service
- Inventory management
- Retail
- Ordering parts
- Problem-solving skills
- P&L Management
- Business Development
- Organizational skills
Timeline
General Manager
Advance Auto Parts
06.2021 - Current
Retail Parts Professional
Advanced Auto Parts
06.2015 - 06.2021
Auto Care Center Manager
Walmart
09.2012 - 09.2015
Server
Eden Supportive Living
07.2010 - 12.2012
High School Diploma -
Yorkville High School
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