Tyesha Murray
Schenectady,NY
Summary
Skilled in customer service and data entry, I excelled at Computer Sciences Corporation by delivering outstanding support, enhancing customer satisfaction, and fostering repeat business. My active listening and critical thinking skills led to resolving complex issues, achieving high call quality standards, and securing positive feedback from clients.
Overview
2016
2016
years of professional experience
Work History
Customer Service Representative
Computer Sciences Corporation
Customer Support Specialist
Davis Vision
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative
Maximus
09.2015 - 12.2015
Gave customer support to current and new clients with their phone lines.
Customer Service Representative
MCI Telecommunications
01.1998 - 11.2000
Gave customer support to current and new clients with their phone lines.
Education
High School Diploma -
Mont Pleasant High School
Schenectady, NY06.1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Maximus
09.2015 - 12.2015
Customer Service Representative
MCI Telecommunications
01.1998 - 11.2000
Customer Service Representative
Computer Sciences Corporation
Customer Support Specialist
Davis Vision
High School Diploma -
Mont Pleasant High School
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