TYESHA REDD
Bessemer,AL
Summary
Experienced customer service manager and recruiter with over 25 years of experience. Passionate about helping individuals find their ideal roles and ensuring client satisfaction. Leadership has resulted in improved team performance, enhanced customer satisfaction, and multiple awards for top sales and customer focus. Skilled in customer service, team management, and talent acquisition to create positive work environments and deliver exceptional results. Committed to building strong relationships, driving operational excellence, and supporting organizational success through top-tier talent.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Diversified Energy
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed approximately 30 incoming calls per day from customers.
Assistance Recruiter
PrideStaff
Hoover , AL
02.2023 - 07.2023
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completes I-9 for new hires. Input I-9 details and upload support documents.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Customer Service Call Center Manager
T-Mobile
09.2007 - 09.2022
- Led a team of 10 experts, exceeding monthly business targets and generating over $1.1 million in revenue growth.
- Established clear communication channels between agents, supervisors, and other departments for efficient problem-solving processes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed key performance indicators and implemented regular reporting to monitor progress toward goals.
- Mentored and coached team members, fostering a supportive and collaborative work environment.
Education
Bachelor of Science - Human Resource Management
Faulkner University
Birmingham, AL05.2006
Skills
- Customer service
- Active listening
- Clerical support
- Critical thinking
- Data entry
- Documentation
Timeline
Assistance Recruiter
PrideStaff
02.2023 - 07.2023
Customer Service Representative
Diversified Energy
02.2023 - Current
Customer Service Call Center Manager
T-Mobile
09.2007 - 09.2022
Bachelor of Science - Human Resource Management
Faulkner University
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