TYESHA ROGERS
Merrillville,IN
Summary
Adaptable and detail-oriented Customer Support Professional with over 5 years of experience delivering high-quality service across fintech, healthcare, and finance sectors. Skilled in email, chat, and phone support with strong knowledge of CRM tools including Salesforce and Zendesk. Proven ability to work independently in remote settings, meet performance goals, and adapt quickly to new tools and industries. Currently expanding expertise through Salesforce Administrator training to support long-term growth in tech-driven environments.
Overview
8
8
years of professional experience
Work History
Fintech Customer Service Representative
ZenBusiness INC
04.2023 - Current
- - Resolved digital banking inquiries, supporting account setup, maintenance, and troubleshooting
- - Used Unit banking software to manage transactions and ensure compliance with financial regulations
- - Delivered accurate, timely service with a focus on first-contact resolution
- - Collaborated across teams to improve customer satisfaction and reduce escalations
- Remote
Member Service Representative
Alliant Credit Union
11.2021 - 04.2023
- - Supported members with account management, new account setup, and transaction processing
- - Addressed complex inquiries with a satisfaction-first approach, maintaining 95%+ resolution rating
- - Conducted outbound outreach for new product promotion
- - Accurately documented member interactions in CRM system
- Remote
Pharmacy Service Representative
IngenioRX
11.2020 - 11.2021
- - Handled pharmacy-related inquiries including refills, insurance, and medication education
- - Coordinated with pharmacists to ensure timely prescription processing
- - Processed orders using pharmacy software while ensuring HIPAA compliance
- Remote/Hybrid
Education
Salesforce Administrator Training - undefined
High School Diploma - undefined
Frederick Douglass High School
06.2017
Skills
- CRM Tools (Salesforce, Zendesk, Unit)
- Digital Banking & Fintech Support
- Chat & Email Communication
- Microsoft Office Suite
- Troubleshooting & Problem Resolution
- Time Management & Remote Productivity
- HIPAA Compliance & Pharmacy Support
- Data Entry & Record Maintenance
Timeline
Fintech Customer Service Representative
ZenBusiness INC
04.2023 - Current
Member Service Representative
Alliant Credit Union
11.2021 - 04.2023
Pharmacy Service Representative
IngenioRX
11.2020 - 11.2021
Salesforce Administrator Training - undefined
High School Diploma - undefined
Frederick Douglass High School
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