Tyesha Silverman
Atlanta,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Patient Care Navigator
Mobile Medical Primary Care at Home
07.2024 - Current
- Help patients communicate with their healthcare providers while providing exceptional customer service.
- Processing orders such as Home Health services, labs, DME, radiology, and other diagnostic services as requested.
- Collaborate with other team members and comply with all medical record standards and policies
- Completing prior authorizations for patients when necessary
- Processing medication refills
- Managing Home Health updates
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Advocated for patients'' best interests when working with insurance companies or other external entities involved in their care process.
- Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.
- Developed strong relationships with community partners, enhancing the referral network for patients in need of specialized services.
Clinical team support
Concierge home care
12.2022 - Current
- Responsible for administrative functions to assist the agency’s clinical team
- Scheduling visits according to the MD orders and Plan of cares
- Medical supply tracking
- Phone triage
- Data entry
- Processing new referrals ensuring that all demographics, MD and insurance are accurate
- Monitoring staff availability and productivity on a daily basis
- Provides staffing for PTO
- Reviews daily and weekly reports such as missed visits, schedule deviation, Therapy re-evaluation, episode continuity and past due visits
- Fostered staff development and competency through supervision, coaching, trainings and team meetings.
- Achieved timely completion of projects by efficiently managing resources and prioritizing tasks for the clinical team.
- Built strong relationships with patients'' families, which led to increased trust and confidence in our healthcare services provided by the clinical team.
Administrative Assistant
Concierge Therapy Solutions
05.2022 - 12.2022
- Coordinates all aspects of the referral process including data entry, patient benefit verification, patient, and Doctor communication
- Tracks outgoing and incoming physician orders
- Assists Operational team in meeting agency, state, and federal deadlines
- Audits charts for pre-billing review
- Maintains office and medical supply inventory levels
- Ensures operation of clinic equipment
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Assistant Receptionist
Mederi Caretenders Health & Rehab
02.2021 - 05.2022
- Efficiently performs insurance verification, pre-certification and Pre-authorization functions
- Responsible for daily patient care flow inside the clinic to include scheduling patient appointments through EMR system, monitored pending referrals daily and staffed Initial Evals appropriately
- Interviews and engages patients to obtain medical history and chief complaints
- Cleans clinic equipment and keeps all equipment inspections up to date
- Ensures completion and ongoing maintenance of HR/Medical files for all employees
- Coordinates all payroll activity for staff, assuring payroll accuracy
- Responsible for Monthly inventory of clinic/office supplies
- Delivered administrative support to field team members
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
OFFICE MANAGER
Mederi Caretenders Home Health
07.2015 - 02.2021
- Coordinating and directing the non-clinical operations of the agency.(schedulers, and Billing specialist)
- Responsible for submitting invoices to home office for payment
- Customer service training for clerical and administrative staff
- Ordering medical and office supplies
- Assists the Executive Director as needed in other agency process and functions
- Assists in the processing of paperwork related to injury and accident logs
- Completion and tracking of personal action forms, references, health screenings, criminal background checks and drug screenings for new hires and existing staff when applicable
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
Health Care Administration -
Rasmussen College
10.2024
Medical Assisting -
City college
07.2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
- Administrative Support
- Customer Relationship Management (CRM)
- Prioritization
- Follow-up skills
- Scheduling
- Call Center Operations
- Professional telephone demeanor
- Problem Resolution
- Customer Relations
- Data Entry
- Call center experience
- Conflict Resolution
- Complaint Handling
- Microsoft Excel
Timeline
Patient Care Navigator
Mobile Medical Primary Care at Home
07.2024 - Current
Clinical team support
Concierge home care
12.2022 - Current
Administrative Assistant
Concierge Therapy Solutions
05.2022 - 12.2022
Medical Assistant Receptionist
Mederi Caretenders Health & Rehab
02.2021 - 05.2022
OFFICE MANAGER
Mederi Caretenders Home Health
07.2015 - 02.2021
Medical Assisting -
City college
Health Care Administration -
Rasmussen College
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