Tyesha Taylor
Winter Garden
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Property Manager
Elon Property Management
10.2022 - 03.2025
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Collected and maintained careful records of rental payments and payment dates.
Front Desk Lead
Marriott’s Harbour Lake
08.2015 - 10.2022
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
Captioning Assistant
Captel
07.2013 - 07.2015
- Multitask (hear audio, voice what was heard, proof-read developing captions - all simultaneously).
- Utilized a keyboard by typing proper corrections and other words as necessary.
- Maintained the CapTel Call Center's quality standards for accuracy and speed.
- Monitored technical issues on calls and reported to appropriate staff.
- Attended job-appropriate meetings and training sessions.
- Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
- Edited and reviewed captioned reports for clarity, grammar and spelling.
- Used keyboards by typing corrections and other words.
- Planned coverage needs and organized services to support incoming special events.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Assistant Leasing Consultant
Bordeaux Condominum
07.2008 - 10.2010
- Maintained clean reception area to promote positive, professional environment for all tenants.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Validated rental eligibility by using Bordeaux's verification process.
- Marketed property to local businesses through collateral, emails and phone calls.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Collected rent and tracked resident payments and information in Yardi.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
Education
High School Diploma -
Ocoee High School
Ocoee, FlNo Degree - Business Administration And Management
Valencia Community College
Orlando, FlSkills
- Telephone etiquette
- Customer service expert
- Customer/Client relations
- Professional demeanor
- Documentation and reporting
- Conflict Resolution
- Verbal and written communication
- Report preparation
- Credit card processing
- Inbound and Outbound Calling
- Money handling abilities
- Good listening skills
- Debt control
- Work order monitoring
- Lease administration
Timeline
Property Manager
Elon Property Management
10.2022 - 03.2025
Front Desk Lead
Marriott’s Harbour Lake
08.2015 - 10.2022
Captioning Assistant
Captel
07.2013 - 07.2015
Assistant Leasing Consultant
Bordeaux Condominum
07.2008 - 10.2010
No Degree - Business Administration And Management
Valencia Community College
High School Diploma -
Ocoee High School
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