LaEsha Moore
Harvest,AL
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management. Currently seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
DavCorp Residential
05.2020 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on over 10 special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Scheduled office meetings and client appointments for staff teams.
- Managed department's $10,000 budget and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Claims Processor
UnitedHealth Group
02.2022 - 03.2023
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
- Reduced claim processing time by 40% for faster customer service and improved satisfaction rates.
- Reviewed and analyzed over 100 claims monthly to ensure accuracy, completeness, and compliance with company policies.
- Identified fraudulent claims through thorough investigation and documentation of findings.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Developed strong relationships with healthcare providers and insurance agents to facilitate seamless communication during the claims process.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Identified and reported potential fraud or abuse related to claims to protect system's integrity.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
Daily Caregiver
First Light Home Care
08.2014 - 10.2018
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Developed engaging recreational activities tailored to 10 individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported five clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
School Resource Officer
Huntsville City Schools
08.2017 - 05.2018
- Enhanced school safety by conducting regular campus patrols and monitoring potential threats.
- Collaborated with school administrators to develop and implement comprehensive emergency response plans.
- Provided guidance and support for at-risk students through mentorship and counseling programs.
- Assisted in conflict resolution between students, resulting in a decrease in disciplinary incidents.
- Served as liaison between the school and local law enforcement agencies to ensure effective communication and collaboration.
- Fostered a positive school environment by building strong relationships with students, staff, and parents.
- Maintained accurate records of incidents requiring intervention or follow-up action, enabling informed decision-making by administration officials.
- Provided assistance during investigations involving student misconduct or criminal activity on campus grounds.
- Assisted with traffic control efforts before and after school hours, ensuring the safe arrival and departure of students each day.
- Performed conflict resolution between student body, parents, teachers and administration.
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Provided security and safety to school staff and students.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Education
Bachelor of Science - Criminal Justice
Alabama A & M University
Normal, AL05.2018
Skills
- Research
- Data Management
- Project Planning
- Report Writing
- Travel Coordination
- Records Management Systems
- Office Administration
- Quality Assurance
- Data Entry
- Schedule Management
- Medical Billing
- Customer and Client Relations
Certification
- Medical Billing and Coding Certificate, Calhoun Community College - 2021
- Medical Administrative Assistant, Certificate of Completion, Calhoun Community College - 2013
Timeline
Claims Processor
UnitedHealth Group
02.2022 - 03.2023
Administrative Assistant
DavCorp Residential
05.2020 - Current
School Resource Officer
Huntsville City Schools
08.2017 - 05.2018
Daily Caregiver
First Light Home Care
08.2014 - 10.2018
Bachelor of Science - Criminal Justice
Alabama A & M University