Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Tyesaha Whitlock

Crowley,TX

Summary

Dynamic individual with hands-on experience in healthcare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

NCT/CRMA

Texas Health Breeze Urgent Care
01.2023 - Current
  • Audited for outdated medication and for shortage of medications or supplies.
  • Effectively triaged incoming calls from 40 +patients seeking advice or appointment scheduling, ensuring timely access to needed care.
  • Streamlined medical office operations for increased efficiency and improved patient satisfaction.
  • Conducted thorough patient interviews to obtain detailed medical histories, allowing for more effective treatments and interventions.
  • Managed complex medical records, ensuring confidentiality and accessibility for healthcare providers.
  • Followed appropriate procedures to minimize patient's exposure to radiation During x-rays
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.

Referral Coordinator

North Hills Family Medicine
08.2009 - 01.2023
  • Verified documents and associated records to catch and resolve discrepancies.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Prepared all required treatment records and reports.
  • Gathered community resources and coordinated referrals to obtain services.
  • Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR)
  • Coordinated daily patient referrals using multi-line phone system.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Assessed, documented and monitored vital signs for more than 28 patients.
  • Recorded patient histories and filed supporting clinical data for authorization. Contacted pharmacies to submit and refill patients' prescriptions.
  • Coordinated services with medical and office staff to ensure patient satisfaction, engagement and compassionate care.
  • Acted as liaison between physician and patient, answering questions and delivering test results.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs
  • Completed clinical documentation in accordance with agency guidelines.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.

Education

Associate of Arts -

Everest College Arlington Tx
Arlington, TX
2006

Skills

  • Insurance pre-certification on medical equipment, medication and service’s
  • Communicate effectively with staff and patients
  • Time management skills
  • Multi-tasking

Certification

  • First Aid/CPR
  • CMA License
  • Non certified Radiology tech

Education and Training

Other,Associate

Timeline

NCT/CRMA

Texas Health Breeze Urgent Care
01.2023 - Current

Referral Coordinator

North Hills Family Medicine
08.2009 - 01.2023

Associate of Arts -

Everest College Arlington Tx

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