Tyesha Williams
York,PA
Summary
Expert at tackling challenges head-on and applying conflict resolution skills to achieve optimal results for clients. Focused on helping others through difficult situations by setting up needed services and expertly handling details. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help achieve company goals.
Overview
10
10
years of professional experience
Work History
Resident Counselor
YWCA
10.2023 - Current
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Utilized active listening skills to accurately assess caller needs and provide appropriate resources.
- Educated clients about available resources, guiding them through the process of accessing support services in their community.
Patient Care Assistant
Country Medows
05.2023 - 12.2023
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Reassured patients by explaining medical practices and processes in easy-to-understand terminology.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Surgical Scheduler
WellSpan York Hospital
12.2021 - 01.2023
- Followed physician's orders and availability calendar to scheduled procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Checked patients in and out and collected payments.
- Scheduled patient appointments in respective doctors' calendars.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Sent daily case confirmations and checked with leadership on daily basis to make changes and routine schedule updates.
- Followed physician's orders and availability calendar to schedule procedures.
Family Liaison
Wellspan Health- York Hospital
08.2018 - 12.2021
- Serves 3 years as liaison representative for greeting patients, families and visitors in ED Waiting Room utilizing ICARE model to alleviate patient, family, and visitor concerns.
- Performed constant contact and visibility in department and works with clinical staff to update and inform family and visitors about patients status in waiting area and rest of Emergency Department.
- Communicates information to Emergency Department nursing staff.
- Established identifies and assesses problems that may arise.
- Escorts family and visitors from Waiting Room area to patients bedside per approval of staff.
- Participates on trauma team to identify patient, locate and contact relatives, and provide updates to family.
- Provides comfort care to patients and families and acts as liaison between family, staff and support services.
- Acts as liaison with other services to provide necessary support for families at time of death.
- Developed and maintained courteous and effective working relationships
Environmental Services Housekeeper
WellSpan York Hospital
04.2017 - 08.2018
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Removed waste paper and other trash from premises to designated area.
- Kept building entryway glass clean and polished for professional presentation.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Removed hazardous and medical waste from exam rooms, treatment rooms and surgery suites to minimize risks to patients and medical personnel.
Dining Assistant
Spirit Trust Lutheran
02.2015 - 02.2017
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
Education
Some College (No Degree) - Social Work
Harrisburg Area Community College
Harrisburg, PAHigh School Diploma -
Susquehannock High School
Glen Rock, PA06.2013
Skills
- Collaboration and Teamwork
- Active Listening
- Customer Service
- Problem Solving
- Supportive Counseling Techniques
Timeline
Resident Counselor
YWCA
10.2023 - Current
Patient Care Assistant
Country Medows
05.2023 - 12.2023
Surgical Scheduler
WellSpan York Hospital
12.2021 - 01.2023
Family Liaison
Wellspan Health- York Hospital
08.2018 - 12.2021
Environmental Services Housekeeper
WellSpan York Hospital
04.2017 - 08.2018
Dining Assistant
Spirit Trust Lutheran
02.2015 - 02.2017
Some College (No Degree) - Social Work
Harrisburg Area Community College
High School Diploma -
Susquehannock High School
Similar Profiles
Ashley DiBartoloAshley DiBartolo
Early Childhood Educator at YWCAEarly Childhood Educator at YWCA
Erica GillespieErica Gillespie
Preschool Lead Teacher at YWCAPreschool Lead Teacher at YWCA
Brodie AugustensenBrodie Augustensen
Head Lifeguard at YWCAHead Lifeguard at YWCA