Tyeshea Hickmon
Fayetteville,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Outgoing student pursuing full-time employment with weekend and day shift options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Copart
Dunn, NC
12.2023 - 07.2024
- Call shops regarding vehicle release for insurance companies
- Fill out titles
- Input mail in the system
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries via phone, email, and chat.
CSR - Customer Service Representative
sykes
Fayetteville, NC
08.2023 - 12.2023
- Demonstrated excellent verbal communication skills when interacting with customers.
- Provided customer service support to customers over the phone and by email
- Provided customer service support to customers over the phone and by email.
- Adhered to company's established protocols for handling confidential data.
- Followed up with customers to ensure their satisfaction.
- Performed account maintenance activities such as updating client information in databases.
- Handled customer inquiries and complaints in a timely manner.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- closed debit cards
- open debit cards
Dispatcher
Mitchell's Towing and Recovery
Fayetteville, NC
08.2022 - 08.2023
- Maintained logs of all incoming calls and assigned tasks.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Received and dispatched calls for emergency services.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Cash handling
- Answering multi-phone lines
Customer Service Agent
eClerx
Fayetteville, NC
04.2021 - 11.2021
- Explain customers their bill, lower customers bills, technical support (phone, cable box, and internet), send a tech out, get customer set up with our services, if new customer run a credit check
- Advised customers on purchasing decisions based on their individual needs.
- Provided product information to customers in a timely manner.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Resolved customer complaints quickly and efficiently.
- Answered incoming calls promptly and professionally within company standards.
- Provided technical support over the phone when needed.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Managed high-volume of inbound and outbound customer calls.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Helped clients navigate online systems within established frameworks to obtain services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Security Guard
HighSmith Rainey Specialty Hospital
Fayetteville, NC
11.2020 - 01.2021
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Enforced safety regulations and monitored access control points.
- Provided customer service assistance to staff and visitors in a professional manner.
- Observed surveillance cameras for any suspicious activity or intruders.
- Issued visitor badges and access cards to authorized personnel.
- Completed incident reports regarding violations of policies or procedures.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Provided escorts for employees entering and exiting the building after hours.
- Responded to alarms, emergencies, and disturbances.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Reviewed security logs to ensure proper documentation was maintained.
- Monitored closed circuit television systems.
- Conducted daily security patrols of assigned areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Security Officer
Smithfield Foods
Tar Heel, NC
09.2020 - 10.2020
- Verify employee identification
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Confirmed visitor identification prior to granting entry into the building.
- Adhered to post orders while maintaining a visible presence around the property.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Cashier/Customer Service
Family Dollar
Fayetteville, NC
03.2020 - 05.2020
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Used suggestive selling techniques to promote add-on sales.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Counted and balanced cashier drawers.
Agent Representative
Sykes Enterprises, Incorporated
Fayetteville, NC
08.2019 - 01.2020
- Help PNC customers with their accounts
- close debit cards
- open debit cards
- file disputes
- Resolved billing disputes between customers and vendors in a timely manner.
- Processed refunds, credits or other financial transactions according to company policies and procedures.
- Performed troubleshooting on technical issues related to hardware and software applications.
- Ensured compliance with established call center quality assurance guidelines during each interaction with customers.
- Verified accuracy of customer information in the database system.
- Utilized multiple computer systems simultaneously while speaking with customers over the phone.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Food Service Aide
Betsy Johnson Hospital
Dunn, NC
05.2019 - 07.2019
- Kept track of expiration dates for all food products in storage areas.
- Responded quickly to customer requests in a courteous manner.
- Delivered trays of food to patients in hospital rooms as requested.
- Ensured all areas of the kitchen were kept clean and sanitary.
- Operated dishwashing machines to wash dishes and utensils in accordance with health regulations.
- Restocked condiments such as salt, pepper, sugar packets, at stations.
- Followed all sanitation guidelines while cleaning kitchen equipment and surfaces.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Cashier/Sales Associate
Speedway LLC
Fayetteville, NC
11.2018 - 05.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Performed other duties as assigned by management.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Food Service Worker
Charleys Philly Steaks
Fayetteville, NC
09.2018 - 11.2018
- cook the meat
- apply toppings
- drop fries
- Followed established cash handling procedures when collecting payment from customers.
- Cleaned kitchen areas, equipment and utensils.
- Assisted in the preparation of food items according to recipes and instructions.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Utilized point-of-sale systems for taking orders from customers.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Greeted customers upon arrival in the dining area.
- Assisted with inventory management and restocking supplies as needed.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Ensured that all foods were prepared according to health department regulations.
- Prepared beverages, such as tea and lemonade.
- Served meals to customers in a friendly and courteous manner.
- Properly stored all leftover food items after each shift.
- Performed opening and closing duties as assigned by management.
- Monitored inventory levels of food items used during meal services.
Line Worker
Mountaire Farms
Lumber Bridge, NC
02.2018 - 04.2018
- Deboned the chicken
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Reported any incidents or injuries immediately to supervisors.
Receptionist
H & R block
Fayetteville, NC
01.2018 - 02.2018
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Developed and maintained a filing system for essential documents, improving office organization.
Hostess
Cape Fear Valley Health System
Fayetteville, NC
08.2015 - 08.2017
- Build patients trays
- check accuracy
- deliver patient tray
- collect patient tray
- do assigned task from management
- Provided menus to patients and answered questions regarding menu items.
- Monitored patients satisfaction levels throughout their meal experience.
- Created an enjoyable atmosphere by engaging in friendly conversation with patients.
Education
High School Diploma -
Lee Central High
Bishopville, SC06.2013
Some College (No Degree) -
Southern New Hampshire University
Manchester, NHSkills
- Assembly Line
- Assembly Worker
- Food handling
- Organizational skills
- Sales
- Communications
- Crew Member
- Word Document
- Complaint resolution
- Appointment Scheduling
- Inbound and Outbound Calling
- Filing
- Administrative Support
- Positive and professional
- Courteous demeanor
- Building rapport
- Dispute Resolution
- Clerical Support
- Adaptive team player
- Active Listening
- Cash Register
- Fast learner
- Inventory
- Cash Handling
- Customer Service
- Call Center
- Food Service
- Host/Hostess
- POS
- Security
- Typing
- Driving
- Customer support
- Banking
- Clerical experience
- Technical Support
- Food Preparation
- Dispatching
Certification
- First Aid Certification
- AED Certification
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work weekQuote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Languages
English
Native language
Timeline
Customer Service Representative
Copart
12.2023 - 07.2024
CSR - Customer Service Representative
sykes
08.2023 - 12.2023
Dispatcher
Mitchell's Towing and Recovery
08.2022 - 08.2023
Customer Service Agent
eClerx
04.2021 - 11.2021
Security Guard
HighSmith Rainey Specialty Hospital
11.2020 - 01.2021
Security Officer
Smithfield Foods
09.2020 - 10.2020
Cashier/Customer Service
Family Dollar
03.2020 - 05.2020
Agent Representative
Sykes Enterprises, Incorporated
08.2019 - 01.2020
Food Service Aide
Betsy Johnson Hospital
05.2019 - 07.2019
Cashier/Sales Associate
Speedway LLC
11.2018 - 05.2019
Food Service Worker
Charleys Philly Steaks
09.2018 - 11.2018
Line Worker
Mountaire Farms
02.2018 - 04.2018
Receptionist
H & R block
01.2018 - 02.2018
Hostess
Cape Fear Valley Health System
08.2015 - 08.2017
High School Diploma -
Lee Central High
Some College (No Degree) -
Southern New Hampshire University
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