Tyeshea Walkowski
Mishawaka,IN
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
School City Mishawaka/ Edu Staff
Beiger Elementary School
08.2025 - Current
- Implemented lesson plans across diverse subjects to ensure continuity of education during teacher absences.
- Adapted instructional materials to meet varied learning styles and abilities of students in K-12 settings.
- Maintained classroom management, fostering a positive and engaging learning environment for all students.
- Collaborated with permanent staff to address student needs and provide tailored support for individual learners.
- Developed relationships with students, promoting a respectful and inclusive classroom atmosphere conducive to learning.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service Representative
Conduent
08.2024 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Scheduler/dispatcher
Destiny’s Caring Hands
Mishawaka, IN
05.2022 - 05.2024
- Managed multiple schedules simultaneously, adapting quickly to changing priorities and requirements.
- Developed streamlined communication channels among staff to improve workflow and reduce scheduling conflicts.
- Coordinated shift assignments, ensuring adequate coverage across all departments.
- Trained new schedulers on company policies and scheduling software functionalities.
- Monitored real-time tracking systems to optimize route efficiency and reduce delays.
- Managed communication between drivers and customers for seamless service execution.
- Trained new dispatch staff on operational procedures and software tools.
- Led team meetings to review performance, share updates, and foster collaborative problem-solving initiatives.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Kindergarten Aide
Beiger Elementary School
Mishawaka, IN
08.2022 - 01.2024
- Help teachers prepare instructional material and displays
- Assist students in developing a deeper understanding of course concepts by providing one-on-one support
- Laminated teaching materials to increase durability
- Stepped into non-classroom environments such as specials to help staff manage demands
- Helped the school by subbing in classrooms with teacher shortages
- Making copies for all kindergarten classes
- Run the school's PTA and handle all fundraisers for the school including promoting, and collecting money.
- Established strong relationships with parents and guardians, maintaining open lines of communication to support student wellbeing.
- Organized extracurricular activities and events, promoting a sense of community within the school setting.
- Developed engaging instructional materials tailored to meet specific curriculum requirements while addressing various learning styles.
- Increased parent involvement in classroom activities by organizing regular parent-teacher conferences and volunteer opportunities.
- Maintained accurate records of student attendance, behavior issues, and academic progress to ensure accountability at all times.
Front End Manager
Menards
09.2011 - 07.2016
- Scheduled front end to meet the needs of business and keep the team productive
- Assisted cashiers with providing credits or refunds to customers
- Complied with company policies and procedures in processing transactions with customers
- Oversaw accounts payable and accounts receivable functions and interactions with vendors
- Supervised front-end associates in a fast-paced and demanding environment
- Worked with cashiers to resolve money shortages, overages, and counterfeit bills
- Balanced daily deposits and safe counts and prepared bank deposits
- Prepared weekly schedules for cashiers and maintained adequate coverage at peak shopping times
- Delivered quality customer service and helped staff serve customers and provide a good shopping experience.
Education
High School Diploma -
Edwarsburg High school
Edwardsburg, MI06.2011
Skills
- CMR Software
- Computer literacy
- Data Entry
- Billing inquiries
- Customer service
- Data Collection
- Organizational skills
- Adaptability
- Scheduling
- Payroll
- Human Resources
- Customer Complaint Resolution
- Phlebotomy
- Venipuncture
Certification
- Certified Phlebotomy Technician, 12/01/23, 12/01/24
- CPR Certification, 12/01/23, 12/01/25
Timeline
Substitute Teacher, K-12
School City Mishawaka/ Edu Staff
08.2025 - Current
Customer Service Representative
Conduent
08.2024 - 07.2025
Kindergarten Aide
Beiger Elementary School
08.2022 - 01.2024
Scheduler/dispatcher
Destiny’s Caring Hands
05.2022 - 05.2024
Front End Manager
Menards
09.2011 - 07.2016
High School Diploma -
Edwarsburg High school