Tyeshia Smith
Lincolnton,NC
Summary
I have consistently proven my ability to meet deadlines and achieve project objectives, solve mission-critical problems and prioritize crucial tasks while maintaining the high standards expected of my role. I am currently seeking a position in an established data science firm to further my career goals.
Overview
8
8
years of professional experience
Work History
KYC Refresh Global Corporate Compliance Specialist
US Bank National Association
08.2022 - 05.2024
- Quality review of peers daily worked cases escalating any issues that don’t align with policy procedures.
- Identify and track issues/ trends and identify action needed to resolve issues and mitigate risk associated with findings.
- Conduct AML/KYC due diligence checks as well as maintain client records. investigations consistent with procedures.
- Review of Refresh requirements for jurisdiction in line with client profile procedures to ensure accuracy before sent to customer.
- Perform client refresh through the review of client documentation, vendor databases and data entered in source of record to ensure all requirements are met.
- Provides guidance, support and recommendations to internal associate.
- Appropriately identify and escalate gaps in system of record, customer profile, policy, and procedures.
- Support business lines with any KYC inquiries and request
- Assisted in the creation and implementation of effective training materials for employees on relevant laws, regulations, and industry standards.
- Streamlined internal audit processes for improved risk management and corporate governance.
Payment Services Special Project Analyst
US Bank National Association
02.2020 - 08.2022
- Conducted global KYC Refresh requirements on Elan/Elavon business and personal profiles.
- Proactively highlights and escalated issues/gaps encountered in systems of record and/or Global jurisdiction laws and regulations for Elavon customers.
- Conducted client due diligence (CDD) and (ECDD) in accordance with internal policies, procedures and regulatory requirements and ensured client profile was properly identified, accurate, and validated correct documentation of CIP requirements.
- Developed procedures for new bank product Elan/Elavon credit cards outreach programs
- Identifying risks and escalating to project manager
- Serves as subject matter expert to front office to understanding compliance with policies and liaison between all levels of bank staff and customers.
Bank Teller II
Carolina Cooperative Credit Union
12.2018 - 01.2020
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with compromised debit cards and issued new credentials.
- Processed applications for new accounts.
- Check cashing, withdrawal transactions and deposits
Customer Service Representative
Concentrix
07.2016 - 11.2018
- Inbound and Outbound Calling
- Maintain customer records, update account information, and process orders.
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot customer issues and provide technical support.
Education
Diploma -
Lincolnton High School
Lincolnton, NCSkills
- Legal Research
- Internal Auditing
- Anti-Money Laundering
- Due diligence
- Data Entry
- Quality Control
- Cash Handling
- Microsoft Office
Timeline
KYC Refresh Global Corporate Compliance Specialist
US Bank National Association
08.2022 - 05.2024
Payment Services Special Project Analyst
US Bank National Association
02.2020 - 08.2022
Bank Teller II
Carolina Cooperative Credit Union
12.2018 - 01.2020
Customer Service Representative
Concentrix
07.2016 - 11.2018
Diploma -
Lincolnton High School
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