Tyeshia Smith
Summary
Detail-oriented Customer Service and Fraud Prevention Professional specializing in investigating suspicious activity, KYC/CDD/EDD processes, and sanctions screening. Expertise in resolving complex account issues and ensuring regulatory compliance while enhancing customer experiences. Strong analytical skills and effective communication facilitate collaboration between risk management and customer support teams.
Overview
5
5
years of professional experience
Work History
Customer Solutions
Ally Financial
06.2026 - Current
- Contacted Ally auto-loan customers about late or missed payments to facilitate account resolution.
- Identified and recommended solutions to prevent repossession losses, enhancing customer retention.
- Made outbound and handled incoming calls to achieve performance standards and metrics.
- Demonstrated skills in sales, negotiation, and skip tracing in previous roles.
- Adhere to all state and federal laws in the handling of accounts
- Use computerized systems for tracking and troubleshooting
- Updated and maintained databases with current information.
Identity Verification Specialist
TD Bank
11.2024 - 11.2025
- Executed daily PEP, sanctions, and global watchlist screenings, identifying high-risk accounts and mitigating financial crime risk.
- Executed daily PEP, sanctions, and global watchlist screenings, identifying high-risk accounts and mitigating potential financial crime exposures.
- Investigated 150+ alerts per day, accurately distinguishing between false positives and true hits, improving fraud detection efficiency.
- Prepared case reports and escalated high-risk accounts to senior compliance and fraud teams, enhancing regulatory reporting and risk mitigation.
- Collaborated with fraud, compliance, and customer support teams to streamline investigation workflows and improve resolution time for complex account issues.
Financial Crimes Analyst
US Bank
02.2022 - 05.2024
- Conducted in-depth investigations of 50+ daily alerts and transactions, identifying potential fraud, money laundering, and financial crime risks.
- Identified unusual account activity and suspicious patterns through transaction monitoring and alert reviews, contributing to fraud prevention efforts.
- Managed a high-volume caseload of 100+ cases weekly while maintaining accuracy and compliance standards.
- Executed client and enhanced due diligence in compliance with internal policies and regulatory standards, ensuring risk mitigation.
- Verified account activity and resolved fraud-related concerns through customer communication, upholding professionalism and confidentiality.
Education
High School Diploma -
Lincolnton High School
Lincolnton, NCSkills
- Kyc screening
- KYC screening
- KYC review
- Watchlist screening
- Case management
- Fraud investigation
- Transaction monitoring
- Multi-tasking & Prioritization
Accomplishments
- Maintained a 95% customer satisfaction rating while investigating and resolving account issues, ensuring compliance with fraud prevention protocols and delivering exceptional service.
Personal Information
Timeline
Customer Solutions
Ally Financial
06.2026 - Current
Identity Verification Specialist
TD Bank
11.2024 - 11.2025
Financial Crimes Analyst
US Bank
02.2022 - 05.2024
High School Diploma -
Lincolnton High School