Tyeshia West
Oklahoma City,OK
Summary
Dynamic leader with a proven track record at OptumRx, enhancing customer satisfaction and retention through exceptional service and efficient problem resolution. Skilled in MS Office applications and interpersonal communication, adept at leading teams to exceed goals. Expert in maintaining confidentiality and ensuring data accuracy, significantly improving operational efficiency. Resourceful Lead Customer Service Representative known for productivity and efficiency in task completion. Possess specialized skills in conflict resolution, customer relationship management, and process optimization. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and team cohesion.
Overview
16
16
years of professional experience
Work History
Lead Customer Service Representative
OptumRx
Oklahoma City, OK
05.2016 - 11.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Strengthened customer retention by offering discount options.
- Answered customer inquiries via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with price checks and addressing other inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
Medical Records Supervisor
Stat Imaging Solutions
Midwest City , OK
01.2008 - 05.2016
- Retrieved patient medical records in response to requests from authorized personnel.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Scanned incoming documentation.
- Supported administration staff with records requests to support patient care.
- Pulled patient records and transferred information to appropriate parties.
- Collected, compiled and maintained statistical data on hospital utilization, beds occupied.
- Safeguarded medical records to maintain patient confidentiality.
- Developed reports summarizing statistical data related to medical record activity.
- Maintained up-to-date knowledge of industry trends related to healthcare technology solutions.
- Conducted regular audits of medical records to ensure completeness and accuracy.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Supervised staff responsible for the maintenance of patient records to ensure accuracy and compliance with HIPAA regulations.
- Ordered and restocked supplies in line with budget limits and office needs.
Education
High School Diploma -
Millwood High School
Oklahoma City, OK05-2005
Some College (No Degree) - Nursing
Rose State College
Oklahoma City, OKSome College (No Degree) - Business Administration
OSU/OKC
Oklahoma City, OKSkills
- Credit card processing
- Team training and leadership
- Membership renewals
- Customer service
- Interpersonal communication
- MS office applications
- Verifying data accuracy
- Maintains confidentiality
- Collecting information
- Filing and data archiving
- Professional and mature
- Document processing
- Proofreading
- Quality control
Timeline
Lead Customer Service Representative
OptumRx
05.2016 - 11.2023
Medical Records Supervisor
Stat Imaging Solutions
01.2008 - 05.2016
High School Diploma -
Millwood High School
Some College (No Degree) - Nursing
Rose State College
Some College (No Degree) - Business Administration
OSU/OKC
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