Tyess Simmons
Columbia,MD
Summary
Experienced and dedicated customer service professional with demonstrated history working in healthcare and non-profit industry. Proven ability to improve customer experience and cross functional collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Service Representative
Nabisco
10.2022 - 09.2023
- Carry out in store visits according to Mondelez’ visit method.
- Order product (via iPad Tablet) for shelf and display to ensure in stock conditions.
- Ensure Nabisco leading brands are well represented, stocked, and maintained through implementation of Mondelēz’ guidelines.
- Answered in-depth questions about company offerings, service policies and benefits of each plan
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level
- Maintained up-to-date knowledge of product and service changes
- Responded proactively and positively to rapid change
Fulfillment Associate
Amazon
10.2018 - 04.2020
- Responsible for fulfilling customer orders through utilization of Amazon's services.
- Working in fast-paced environments, handling various tasks such as merchandising, make-on-demand, customer returns, Prime Now, and general fulfillment
- Selecting, pack and ship orders, receive and put away inventory, use scanners to read barcodes, troubleshoot problems, ensure quality requirements are met, and operate power industrial trucks (PIT) such as forklifts or pallet drivers.
- Selected and filled orders from stock to fulfill customer requirements
- Followed procedures at all times for personal and team safety
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process
- Kept work areas neat, clean and free from debris
- Maintained tidy and clean work areas to promote optimal productivity and safety standards
- Moved merchandise using forklifts, pallet jacks and hand trucks
Support Counselor
The ARC
- Ensuring that all individuals served are integrated, dignified and respectful environments and receive.
- Assists with developing and in guidance and execution of IP
- Reports any instances of abuse and neglect
- Responded appropriately to physical, emotional, and developmental needs of patient
- Cooked appetizing and satisfying meals and snacks
- Maintained clean, healthy, and safe environment.
- Obtained household supplies and ran daily errands
- Documents objective data and routine aspects of patient care
- Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, and safety.
Medical Office Assistant
Potomac Physicians
- Maintained accurate records of patient care, condition, progress, and concerns
- Monitored vital signs, such as blood pressure and pulse
- Obtained information about clients’ medical history, drug history, complaints, and allergies
- Scheduled and accompanied clients to medical appointments
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Accurately posted and sent out all medical claims
- Compiled and tracked outstanding balances owed to medical facilities.
- Answered phone calls and messages for physician for medical facility, scheduling appointments, and handling patient inquiries.
Customer Service
Walmart
12.2011
- Greeted customers entering store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Bagged, boxed, or gift-wrapped sold merchandise per customer request
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems immediately.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with clients and staff
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Delivered prompt service to prioritize customer needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Education
Certification - Medical Office Assistant
Fortis Institute
Towson, MD04.2013
High School Diploma -
Edgewood High School
Edgewood, MD05.2001
Skills
- Relationship Building
- Phone Etiquette
- Communication Skills
- Detail Oriented
- Data Entry Skills
- Team Oriented
- Conflict Resolution
- Time Management
- Administrative Skill
- Social Support
- Confidentiality Requirements
Education Certification
- Fortis Institute of Towson, Certification in Medical Office Assistant, 05/01/14
- Edgewood High School, High School Diploma, 05/01/01
Timeline
Sales Service Representative
Nabisco
10.2022 - 09.2023
Fulfillment Associate
Amazon
10.2018 - 04.2020
Customer Service
Walmart
12.2011
Support Counselor
The ARC
Medical Office Assistant
Potomac Physicians
Certification - Medical Office Assistant
Fortis Institute
High School Diploma -
Edgewood High School
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