Summary
Overview
Work History
Education
Skills
Timeline
Generic

TYETIA GUY

Bogalusa

Summary

Experienced in actively listening to customer needs, surpassing productivity targets, and staying informed on the latest company products and services. Skilled at providing customized solutions and options to efficiently and effectively resolve issues.

Overview

9
9
years of professional experience

Work History

Customer Representative

Capital Bridge Health Service
06.2023 - Current
  • Listened to the questions and concerns of customers in order to provide answers or responses.
  • Provided excellent customer service by quickly resolving issues and responding to inquiries.
  • Aided sales associates by providing knowledgeable assistance with a variety of issues.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Use standard office equipment and computer programs.

Customer Representative

Maximus
12.2021 - 06.2023
  • Listened to the questions and concerns of customers in order to provide answers or responses.
  • Provided excellent customer service by quickly resolving issues and responding to inquiries.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Use standard office equipment and computer programs.
  • Looked at account histories and service histories to see if there were any patterns or issues that needed to be addressed.
  • Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

Mental Health Team Lead

Bogalusa Restoration center
03.2020 - 12.2021
  • Was in charge of patient education.
  • Looked into and reported problems with patient care or conditions that could jeopardize a patient's well-being.
  • Was in charge of all sensitive personnel files, as well as license and CPR compliance records.
  • Continually improved my knowledge, skills, and performance based on feedback and self-identified professional development needs.
  • Assisted students with emotional, intellectual, and physical disabilities in their educational pursuits.
  • Worked with multidisciplinary teams of school psychologists, teachers, and administrators to create and implement Individualized Education Plans (IEPs).

Private Sitter Manager

Anne & Frank Delgado
06.2016 - 04.2020
  • Created customized work schedules aligning with individual needs of employees and patients.
  • Ensured cleanliness and organization to uphold health and safety standards.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Engaged patient in appropriate stimulation activities and physical activity.
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.
  • Worked to alleviate isolation and loss of personal freedom in patients resulting from deteriorating physical and mental health.
  • Pursued new techniques and trends for working with dementia patients to provide mental stimulation.
  • Provided transportation services for appointments, errands, and social engagements, enabling clients'' autonomy outside the home.
  • Collaborated with family members to provide consistent care, addressing specific concerns or requirements unique to each client.
  • Supported emotional well-being by actively listening to clients'' concerns or stories while offering appropriate validation or encouragement when needed.

Education

High School -

Bogalusa High School
Bogalusa, LA
05.2006

Skills

  • Professional telephone demeanor
  • Reading comprehension
  • Data entry
  • Dependable and reliable
  • Research
  • Creative problem solving
  • Proficient in MS Office
  • High-energy attitude
  • Excellent multi-tasker
  • Flexible scheduling
  • Effective team player
  • Active listening
  • Microsoft Outlook
  • Receiving support
  • Customer service
  • Time management
  • Inbound and outbound calling
  • Superior communication skills
  • Service standard compliance

Timeline

Customer Representative

Capital Bridge Health Service
06.2023 - Current

Customer Representative

Maximus
12.2021 - 06.2023

Mental Health Team Lead

Bogalusa Restoration center
03.2020 - 12.2021

Private Sitter Manager

Anne & Frank Delgado
06.2016 - 04.2020

High School -

Bogalusa High School

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