Summary
Overview
Work History
Education
Skills
Timeline
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Tyette Stokes

Clinton,SC

Summary

Experienced in managing high-stress situations and complex customer needs with a friendly and positive attitude, leading to significant loyalty and repeat business. Skilled in multitasking and computer applications, adept at driving performance and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

RSC

Spectrum
07.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Customer Service Sales Representative

Charter Spectrum
07.2019 - 07.2021
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Implemented upselling techniques to increase average transaction value and drive additional revenue growth.

Customer Service Representative

Alorica
08.2018 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Bachelor of Science - Health Administration

ECPI University
Virginia Beach, VA
05.2015

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication

Timeline

RSC

Spectrum
07.2021 - Current

Customer Service Sales Representative

Charter Spectrum
07.2019 - 07.2021

Customer Service Representative

Alorica
08.2018 - 07.2019

Bachelor of Science - Health Administration

ECPI University

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Tyette Stokes