Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyfeni Parnell

Logan,US

Summary

Store Manager with over 20 years in retail pharmacy, excelling in customer satisfaction, operational efficiency and performance management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Store Manager

Walgreens Pharmacy
07.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store and pharmacy, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Emerging Store Manager

Walgreens Pharmacy
02.2023 - 07.2024
  • Engage customers and resolve issues, ensuring positive experiences and strong relationships
  • Assist pharmacists with accurate and compliant prescription processing
  • Handle sales transactions, manage cash, and help customers locate products
  • Analyzed sales data to optimize inventory management and reduce costs
  • Optimized store operations, boosting efficiency and customer satisfaction
  • Trained new staff, enhancing team capability and service quality.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.

Inventory Specialist

Walgreens
02.2022 - 02.2023
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.

Senior Certified Pharmacy Technician/RXOM

Walgreens
07.2018 - 07.2021
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Collected co-payments or full payments from customers.
  • Conducted regular inventory audits to identify discrepancies and reduce instances of stockouts or expired medications on pharmacy shelves.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Optimized workflow processes to maintain accurate prescription records and ensure timely order fulfillment for patients.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked automated medication dispensing equipment.

Assistant Store Manager

Walgreens
07.2004 - 07.2018
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Senior Beauty Advisor

Walgreens
07.2003 - 07.2004
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Processed product purchases and payments, inventory management and varying customer requests simultaneously.
  • Maintained counter and display areas for cleanliness and organization.
  • Arranged merchandise to present visually appealing displays and attract clientele.

Education

Certification in Pharmacy -

Walgreen University

Certification in Medical Assisting -

Ohio Institute of Health Careers
Columbus, OH
01.2004

Skills

  • Certified Registered Pharmacy Technician
  • Recruiting
  • Cash Management
  • Inventory Management
  • Performance Management
  • Retail Management
  • Team Training
  • Customer Experience
  • Problem-Solving
  • Multitasking and Organization
  • Store operations
  • Friendly and Positive
  • Store Merchandising
  • Employee Training
  • Inventory Control
  • POS Systems
  • Goals and performance
  • Employee Scheduling

Timeline

Store Manager

Walgreens Pharmacy
07.2024 - Current

Emerging Store Manager

Walgreens Pharmacy
02.2023 - 07.2024

Inventory Specialist

Walgreens
02.2022 - 02.2023

Senior Certified Pharmacy Technician/RXOM

Walgreens
07.2018 - 07.2021

Assistant Store Manager

Walgreens
07.2004 - 07.2018

Senior Beauty Advisor

Walgreens
07.2003 - 07.2004

Certification in Medical Assisting -

Ohio Institute of Health Careers

Certification in Pharmacy -

Walgreen University

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