Tyffanie Loko
Brooklyn Park,MN
Summary
Dynamic and professional individual with a proven track record at Walgreens. Showcasing expertise in pharmacy software and delivering exceptional customer service. Consistently excelled in roles requiring strict adherence to confidentiality and HIPAA regulations, effectively coordinating patient care. Demonstrated strong leadership skills in guiding teams and improving patient outcomes. Possesses extensive knowledge of laboratory practices and a passion for teaching, with a focus on achieving superior results and fostering educational development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
03.2022 - Current
- Provided technical assistance to the pharmacy manager and patient and implemented management processes to ensure accurate medication distribution
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Lab Technician
SurModics
05.2020 - 04.2021
- Provided technical guidance and training to new lab technicians
- Prepared samples for analysis by weighing, filtering, or diluting them as needed
- Ensured the fulfillment of safety standards by thoroughly conducting quality control tests on both incoming and outgoing materials
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained documentation on tests performed in lab.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
Teacher's Aide
Lil' Explorers Childcare Center
01.2019 - 03.2020
- Developed a curriculum with teachers that included reading, math and language arts, including self-control skills
- Provided a safe, comfortable, and stimulating environment for children
- Established a relationship with the parents by interacting with them before and after school, leading to higher attendance rates
- Assisted teachers with supervision and care of group of 20 children.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Clinical Psychology -
North Hennepin
Brooklyn Park, MN05.2025
Skills
- Team Leadership
- Customer service
- Teaching Experience
- Pharmacy software
- Phone etiquette
- Laboratory experience
- Specimen Collection
- Confidentiality and HIPAA
- Problem-solving skills
- Medicare and Medicaid process
- Patient Care Coordination
- Medical Terminology
Accomplishments
- Trained 4 new pharmacy technicians on pharmacy policies, procedures and best practices in the last 3 months
- Processed and filled over 200 prescriptions per day.
- Earned board approved certificates
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care
- Tutored students for French
- Observed students and documented social, emotional, motor skill, and intellectual developments.
Certification
- Pharmaceutical Calculations Mastery Course– PTCB Recognized Education/Training Program.
- OSHA Bloodborne Pathogens Standard Training – Occupational Safety and Health Administration Authorized Provider.
- HIPAA Compliance Certification – Various Accredited Providers.
Languages
French
Native or Bilingual
Interests
- Learning new cooking techniques and expanding my culinary skills
- Fashion and Style
- Gym Workouts
- Music
- Mindfulness Practices like meditation, spirituality
Timeline
Pharmacy Technician
Walgreens
03.2022 - Current
Lab Technician
SurModics
05.2020 - 04.2021
Teacher's Aide
Lil' Explorers Childcare Center
01.2019 - 03.2020
Clinical Psychology -
North Hennepin
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