Summary
Overview
Work History
Education
Skills
Timeline
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TYFFANNY RIOS

Sarasota,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously while thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. Ready to help team achieve company goals by utilizing case management, legal document composition, and independent decision-making skills.

Overview

18
18
years of professional experience

Work History

Sales Lead Keyholder

Paper Source
07.2023 - Current
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened and closed store 3-7 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Opened inventory boxes and restocked shelves.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained and mentored new employees.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

BILINGUAL LITIGATION PARALEGAL

MORGAN & MORGAN
09.2022 - 01.2023
  • Managed over 20 customer calls per day
  • Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
  • Completed electronic court filings at state levels.
  • Managed exhibits, evidence and data related to Premise Liability and Personal Injury legal proceedings.
  • Maintained litigation database and document organization for Premise Liability and Personal Injury cases.
  • Used document review tools to discover and inspect records.
  • Collected data from client media sources to prepare for litigation.
  • Collaborated with attorneys to develop strategies for each case.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
  • Interviewed clients to obtain information relevant to cases.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Revised and finalized letters.
  • Produced legal documents such as briefs, pleadings and appeals.
  • Assisted attorneys with reviewing and organizing witness reports.
  • Wrote and filed pleadings to Florida Civil courts on schedule to maximize case success.
  • Conducted background investigations on defendant.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.
  • Developed polished motions to support litigation processes and court proceedings.
  • Prepared various exhibits for attorneys for client meetings, and legal resolutions.

BILINGUAL LITIGATION PARALEGAL

LANIER FOUNTAIN & CERUZZI
10.2020 - 08.2022
  • Worked with firms Case Management software systems, etc.: Clio, Outlook, Adobe Acrobat Pro, Word, Excel.
  • Managed communication between counsel, clients and court.
  • Managed over 50 customer calls per day.
  • Gathered, organized and maintained case files.
  • Scheduled meetings, hearing, mediations and settlement conferences.
  • Oversaw trial pleadings, notices, motions and discovery.
  • Met or exceeded billing requirements on consistent basis.
  • Actively participated in case conference, supervision, departmental and external meetings.
  • Liaised with other paralegals and legal staff to complete common tasks on schedule.
  • Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
  • Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
  • Conferred with clients and other involved parties to gather and track case information.
  • Prepared legal briefs, motions, and pleadings.
  • Assisted counsel in preparing answers, providing documentation, and information for discovery request.
  • Edited and proofread legal documents to verify accuracy.
  • Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Independent Contractor

Self-Employed Bilingual Paralegal
07.2016 - 03.2018
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated closely with clients to better understand their entire case facts.
  • Managed over 50 customer calls per day.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Managed day-to-day operations of consulting business, which required such tasks as mail processing and email attorney email monitoring.
  • Collaborated with clients to define case requirements and deliverables.
  • Monitored and maintained client case files within legal applications.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progression of cases.

Bilingual Paralegal

Cannon & Dunphy, S.C
04.2013 - 05.2015
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Conducted detailed client intakes and entered information into our company database.
  • Managed scheduling of court calendars and deadlines to maintain the continued smooth flow of firm operations.
  • Managed over 50 customer calls per day
  • Edited and proofread legal documents to verify accuracy.
  • Prepared legal pleadings.
  • Conferred with clients and other involved parties to gather and track case information.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss the progress of cases.
  • Interviewed clients to obtain information relevant to cases.
  • Reviewed, edited, and proofread litigation for proper grammar, spelling and punctuation.
  • Researched and analyzed legal issues and cases to provide accurate advice to clients.

Paralegal

Jacobson, Schrinsky & Houck, S.C.
12.2009 - 12.2012
  • Organized documents to manage paper and electronic filing systems of clients.
  • Managed over 80 customer calls per day.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progression of cases.
  • Reviewed, edited, and proofread litigation for proper grammar, spelling, and punctuation.
  • Prepared, revised, and finalized demand.
  • Interviewed clients to obtain information relevant to cases.
  • Organized documents to manage paper and electronic filing systems of clients.

Legal Assistant to the Managing Partner

Welcenbach Law Offices
Wauwatosa, WI
07.2008 - 07.2009
  • Organized documents to manage paper and electronic filing systems of clients.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Interviewed clients to obtain information relevant to cases.
  • Reviewed translated content for cultural sensitivity and use of universal Spanish.
  • Offered translation support for interviews and employment-related processes concerning Spanish speakers.
  • Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.

Legal Assistant to the Managing Partner

Doug Jones & Associates, P.A.
New Bern, NC
08.2005 - 03.2007
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Acted as first point of contact and set appointments for prospective clients.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Scheduled initial and return appointments for Attorney Jones clients, adhering to internal policies while accommodating individual customer needs.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Greeted customers and visitors in-person and via telephone calls.
  • Organized documents to manage paper and electronic filing systems of clients.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Communicated pertinent information to clients via phone, email, and mail.

Education

Bachelor of Science - Political Science

University of Wisconsin - Milwaukee
Milwaukee, WI
08.2019

Bachelor of Arts - Paralegal Technology

Carteret Community College
Morehead City, NC
05.2010

High School Diploma -

Havelock High School
Havelock, NC
05.1998

Skills

  • Court in-person filings and e-filings
  • Case support abilities
  • Motions and Order preparation
  • Legal Document Preparation, review and organization
  • Litigation support
  • Merchandising operations
  • Organization and Time Management
  • MS Office
  • Active Listening
  • Good Telephone Etiquette
  • Data Entry
  • Strategic selling
  • Customer Inquiries
  • Team Leadership
  • Goal Attainment
  • Rewards Programs
  • Cash Register Operations
  • Computer Literacy
  • Till Counting
  • Microsoft Word
  • Brand Promotion
  • Managing Inventory Stock
  • Work Prioritization

Timeline

Sales Lead Keyholder

Paper Source
07.2023 - Current

BILINGUAL LITIGATION PARALEGAL

MORGAN & MORGAN
09.2022 - 01.2023

BILINGUAL LITIGATION PARALEGAL

LANIER FOUNTAIN & CERUZZI
10.2020 - 08.2022

Independent Contractor

Self-Employed Bilingual Paralegal
07.2016 - 03.2018

Bilingual Paralegal

Cannon & Dunphy, S.C
04.2013 - 05.2015

Paralegal

Jacobson, Schrinsky & Houck, S.C.
12.2009 - 12.2012

Legal Assistant to the Managing Partner

Welcenbach Law Offices
07.2008 - 07.2009

Legal Assistant to the Managing Partner

Doug Jones & Associates, P.A.
08.2005 - 03.2007

Bachelor of Science - Political Science

University of Wisconsin - Milwaukee

Bachelor of Arts - Paralegal Technology

Carteret Community College

High School Diploma -

Havelock High School

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