TYFFANY MATOS-SINGH
Ozone Park,USA
Summary
Customer-focused individual with a talent for delivering exceptional service and addressing concerns. Committed to improving customer satisfaction through specialized case management, documentation, and document analysis. Excel in active listening, empathy, communication, and providing technical support for equipment.
Overview
7
7
years of professional experience
Work History
Social Immigration Worker
New York National Guard Army
NYC, NY
10.2023 - Current
- Conducted interviews with applicants to determine eligibility for immigration benefits.
- Reviewed and analyzed applications, petitions, documents, and other evidence to make decisions on immigration cases.
- Reviewed immigration documentation for validity and asked targeted questions of each individual.
- Participated in outreach activities designed to educate members of communities about their rights under current immigration laws.
25B Information Technology Specialist
U.S. Army National Guard
Peekskill, NY
08.2022 - Current
- Provided technical support for the installation, configuration, and maintenance of computer hardware and software systems.
- Assisted in troubleshooting network issues related to system performance, connectivity, and security.
- Created user accounts, profiles, and passwords in accordance with established procedures.
- Configured local area networks using routers, switches, hubs and other networking equipment.
Merchandise Associate
Marshalls
Ozone Park, NY
10.2020 - 02.2022
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
- Inspected products for quality assurance purposes prior to stocking shelves.
- Assisted customers in locating desired items and provided advice on product features.
- Ensured compliance with company policies regarding pricing and promotions.
Receptionist
Jamaica Medical Office
Jamaica, NY
01.2018 - 10.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
524 W 59th St, New York, NY 1001912.2021
Skills
- Attention to Detail
- VoIP Systems
- Network Security
- Case Documentation
- Client documentation
- Technical Support
- Data Entry
- Document analysis
- Bilingual communication
- Interpersonal Skills
Languages
Spanish
Full Professional
Timeline
Social Immigration Worker
New York National Guard Army
10.2023 - Current
25B Information Technology Specialist
U.S. Army National Guard
08.2022 - Current
Merchandise Associate
Marshalls
10.2020 - 02.2022
Receptionist
Jamaica Medical Office
01.2018 - 10.2020
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
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