Summary
Overview
Work History
Education
Skills
References
Timeline
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Tyffeni Greenway

Tyffeni Greenway

Melbourne,FL

Summary

Personable, friendly and solution-oriented professional with several years of experience in service and support. Highly-motivated employee with desire to take on new challenges.

Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Call Center Representative

Acudial Marketing
Melbourne, FL
03.2023 - Current
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Performed outbound calling campaigns to promote new products or services.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Business Owner

Wellford, 9C
10.2018 - 07.2020
  • Schedule appointments for potential clients to perform on-site assessments, quote prices based on client's specific requests, create detailed schedules, conduct business process assessments, develop new processes, perform cleaning services, increase client base through retention and customer relations.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
  • Analyzed competitor's pricing and product offerings in order to remain competitive within the market.

Crew Member

Arby's
02.2019 - 10.2020
  • Provide timely service, take customer orders, assemble and package orders, resolve customer concerns or complaints.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Shift Manager

Huddle House
02.2007 - 08.2009
  • Manage daily paperwork, train staff, complete position checklist, handle money, ensure proper operations of the unit.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.

Education

GED -

Palmetto United School District 1
Greenwood, South Carolina
01-2024

Skills

  • Customer Relationship Management
  • Data Entry
  • Quality Assurance
  • Providing customer support
  • Remote Office Availability
  • Written Communication
  • Dependable and Responsible
  • Organization
  • Flexible and Adaptable
  • Organizational Skills

References

References available upon request.

Timeline

Call Center Representative

Acudial Marketing
03.2023 - Current

Crew Member

Arby's
02.2019 - 10.2020

Business Owner

Wellford, 9C
10.2018 - 07.2020

Shift Manager

Huddle House
02.2007 - 08.2009

GED -

Palmetto United School District 1

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Tyffeni Greenway