Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyfhani Jackson

Buffalo,NY

Summary

Methodical Program Coordinator offers internal document creation, program management and project implementation expertise paired with outstanding time management and multitasking abilities. Resourceful and versatile professional with over 5 years of experience developing and coordinating programs.

Overview

4
4
years of professional experience

Work History

Program Coordinator

Empower
Niagara Falls , NY
02.2024 - 05.2024
  • Managed a team of Over 20 employees in an OPWDD setting, Which included over 30 Direct Service Providers(DSP), as well as a Residential Service provider. Was also responsible for Completing the scheduling, for the entire team, to ensure proper coverage, was also responsible for taking disciplinary action when necessary. Whenever team was short I was aslo responsible for being on the floor assisting with the residents, which included, assisting with thier activities of daily lives, which included, bathing getting dressed, transporting to programs, feeding. was also responsible for completing the individuals daily goals which was person centered.

Care Coordinator

Person Centered Services
Buffalo , NY
08.2023 - 02.2024
  • Conducted initial assessments and evaluations of patient's needs.
  • Provided case management services to ensure the delivery of quality care.
  • Coordinated with other health professionals to develop individualized plans of care for patients.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
  • Assisted in the development of discharge plans for clients transitioning out of care programs.
  • Facilitated referrals to community resources such as housing, transportation, employment opportunities.
  • Ensured compliance with state regulations related to healthcare service provision.
  • Attended meetings with families and other members of the interdisciplinary team to discuss patient progress and plan for future interventions.
  • Educated clients on available resources and services within their communities.

Care Manager

Child and Family Service
Buffalo , NY
09.2021 - 09.2022
  • Assisted clients in developing and achieving short-term and long-term goals.
  • Provided advocacy for clients to ensure their needs are met through appropriate services.
  • Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
  • Conducted assessments of client's physical, psychological, cognitive, social, economic and environmental needs.This included CANS assessments for children and their families,

  • Facilitated the coordination of medical appointments and transportation for clients when needed.

Preventive Case Planner

Child And Family Services
Buffalo , NY
04.2022 - 08.2022
  • Conducted assessments of clients' needs, resources, and abilities to develop action plans.
  • Provided crisis intervention services to clients in need of immediate assistance.
  • Facilitated family meetings to discuss current issues and develop strategies for resolving them.
  • Monitored client progress towards identified goals, objectives, and outcomes.
  • Collaborated with community agencies, schools, and other stakeholders to ensure continuity of care.
  • Maintained accurate documentation of all interventions and activities related to each case plan.
  • Advocated on behalf of clients in court proceedings or other legal matters when necessary.
  • Coordinated resources such as housing, employment opportunities, mental health services. for clients.
  • Educated families about the importance of preventive behavior management techniques.
  • Assisted in developing appropriate referrals for needed services or supports within the community setting.

Patient Health Care Navigator

The Greater Buffalo Accountable healthcare network
Buffalo , NY
11.2019 - 08.2021
  • Provided information and guidance to clients on how to access services and resources.
  • Developed individualized service plans for clients based on their needs, preferences, and goals.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Facilitated client referrals to community agencies or other organizations as needed.
  • Maintained accurate records of client interactions in accordance with agency policies and procedures.
  • Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.
  • Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
  • Participated in team meetings to discuss complex cases and review treatment plans.
  • Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.

Education

Bachelor of Science - Correctional Program Support Services

University of Phoenix
Tempe, AZ
07-2019

Skills

  • Motivational Interviewing
  • Team Oversight
  • Program Management
  • Client Advocacy
  • Disability Support

Timeline

Program Coordinator

Empower
02.2024 - 05.2024

Care Coordinator

Person Centered Services
08.2023 - 02.2024

Preventive Case Planner

Child And Family Services
04.2022 - 08.2022

Care Manager

Child and Family Service
09.2021 - 09.2022

Patient Health Care Navigator

The Greater Buffalo Accountable healthcare network
11.2019 - 08.2021

Bachelor of Science - Correctional Program Support Services

University of Phoenix

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Tyfhani Jackson