Tygenn White

West Columbia

Summary

Dedicated professional with strong conflict resolution and organizational skills. Proven ability to manage complex situations and enhance customer satisfaction through effective communication and problem-solving.

Overview

years of professional experience

Work History

Resolution Specialist / Complex Adjuster

Reserv

Remote

03.2026 - Current

Resolved customer inquiries through effective communication and problem-solving strategies.
Provided prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests
Gathered necessary information from customers to initiate the claim and determine the appropriate course of action
Managed an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
Coordinated the repair, if necessary, for the property damage
Recognized requirements for potential escalation should the loss no longer meet criteria for my handling
Communicated and coordinated with involved parties regarding negotiations and settlement
Provided input for continuous development best practices, and process improvements
Documented interactions accurately in CRM system, ensuring data integrity and accessibility for future reference.

Virtual Auto Damage Adjuster

Root Insurance

Remote

12.2023 - 03.2026

Evaluated auto damage claims to determine coverage eligibility and accurate settlement amounts.
Collaborated with repair shops to assess vehicle damage and facilitate timely repairs.
Conducted thorough inspections of vehicles to document damages and necessary repairs.
Utilized estimating software to prepare detailed reports for claim processing and resolution.
Leveraged strong negotiation skills when working with external partners such as body shops or salvage vendors.
Negotiated fair settlements with claimants, balancing their needs with company interests.

Bodily Injury Claims Adjuster

GEICO

Richardson, TX / Remote

03.2015 - 08.2023

Evaluated bodily injury claims to determine liability and settlement amounts.
Collaborated with medical professionals to assess treatment records and validate claims.
Negotiated settlements with claimants, ensuring fair compensation aligned with policy guidelines.
Analyzed complex claim files for discrepancies, enhancing accuracy in decision-making processes.
Mentored junior adjusters on best practices for claims handling and customer interactions.

Education

GED -

Black Hawk College

Moline, IL

Skills

De-escalation techniques
Excellent written and verbal skills
Proficient with Microsoft Office Applications
Assertiveness
Conflict resolution skills
Document preparation
Information collection
Multitasking
Reliability
Organizational skills
Remote Work Proficiency
Customer Service

Timeline