Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Tyger Brown

Regional Account Manager
Jacksonville,FL
Tyger Brown

Summary

High energy, productive Regional Account Manager with outstanding oral and written communication skills. Persuasive and charming yet committed to honesty and maintaining long-term, individualized relationships. Known for increasing profits, streamlining company procedures and goal-oriented mindset.

Overview

13
years of professional experience

Work History

Baywa R.e. Solar Systems
Jacksonville, FL

Regional Account Manager
10.2022 - Current

Job overview

  • Reviewed orders and client requests to streamline delivery services and resolve material shortages.
  • Generated leads through networking, cold calls and industry connections.
  • Communicated by phone, email and traveled for face to face contact for over 80 accounts.
  • Stayed current on company offerings and industry trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Kept detailed records of daily activities through online customer database.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Set and achieved company defined sales goals.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Consulted with vendor partners to supply accurate product and service information.
  • Quoted prices, credit terms and other bid specifications.

Baywa R.e. Solar Systems
Jacksonville, FL

Team Lead/ Customer Support Manager
11.2019 - 10.2022

Job overview

  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Held weekly team meetings to inform team members on company news and updates.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Cross-trained and backed up other customer service managers.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Sought ways to improve processes and services provided.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.

The Volen Center
Boca Raton, FL

MIS Coordinator
01.2018 - 01.2019

Job overview

  • Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
  • Prepared and maintained regular system assessment and evaluation documents, informing CSO of discovered faults or discrepancies in operations.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Installed and configured network printers and other peripheral devices.
  • Allocated data entry workload of various government programs to data entry operators
  • Handled month end closing for all departments
  • Managed the claims and adjudication process to deny or approve subcontractor billings

Lyrasis
Atlanta, GA

Government Sales Subscription Coordinator
01.2011 - 01.2017

Job overview

  • Managed over 30 vendor accounts and served as the contact for invoices, renewals, purchase orders and new orders.
  • Managed multi million dollar portfolios of digital subscriptions for public and academic libraries in IN and MD.
  • Tracked and managed new, potential and renewal orders via CRM.
  • Maintained product maintenance in collaboration with the licensing and product management team.
  • Provided reports to internal staff and vendors on sales activity.
  • Served as a liaison between vendors and customers to retain or grow contracts and agreements.
  • Collected and delivered confidential information necessary for negotiation, development, assessment and re-negotiation processes.
  • Tracked activities and opportunities in CRM.
  • Offered general product information, upgrade offers and promotions to clients and internal staff..
  • Attended national and regional conferences to gain product knowledge..
  • Provided product quotes as requested.

Education

Midlands Technical College
West Columbia, SC

from Psychology
08.2001 - 2002.05

University Overview

W.J. Keenan High School
Columbia, SC

High School Diploma
08.1999 - 2002.05

University Overview

Skills

Mindset coachingundefined

Interests

Yoga

Mindfulness

Reiki

Meditation

Sound baths

Universal Laws

Goal setting

Scripting

Timeline

Regional Account Manager
Baywa R.e. Solar Systems
10.2022 - Current
Team Lead/ Customer Support Manager
Baywa R.e. Solar Systems
11.2019 - 10.2022
MIS Coordinator
The Volen Center
01.2018 - 01.2019
Government Sales Subscription Coordinator
Lyrasis
01.2011 - 01.2017
Midlands Technical College
from Psychology
08.2001 - 2002.05
W.J. Keenan High School
High School Diploma
08.1999 - 2002.05

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Tyger BrownRegional Account Manager