Tygi Jones
Bookkeeper
Humble,TX
Summary
Dedicated Customer Service professional and Bookkeeper with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Bookkeeper
Kroger
12.2023 - Current
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Reconciled and corrected issues with financial records.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Entered figures using 10-key calculator to compute data quickly.
- Ensured the store’s cash needs were met in order to function throughout the day
Customer Service Representative
Kroger
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
Kroger
08.2023 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associates In Applied Sciences In Banking/Finance - Finance
Houston Community College
Houston, TXHigh School Diploma -
Abeka Academy
Pensacola, FL08.2021
Skills
- Data Collection
- Report Generation
- Paperwork Processing
- Account Updating
- Complaint Resolution
- Customer Service
- Financial Recordkeeping
- Accounting
- Financial statements expertise
- A/P and A/R
- Transaction entry
- Superior attention to detail
- Data analysis and research
Timeline
Bookkeeper
Kroger
12.2023 - Current
Customer Service Representative
Kroger
09.2023 - Current
Cashier
Kroger
08.2023 - 09.2023
Associates In Applied Sciences In Banking/Finance - Finance
Houston Community College
High School Diploma -
Abeka Academy
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