Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tyhesia Stafford

VERO BEACH,FL

Summary

Dynamic and results-oriented professional with extensive experience at Garden View Nursing Home, excelling in roles from CNA To Receptionist And Social Services. Mastered document management and customer relations, enhancing office efficiency and patient satisfaction. Proven ability in multitasking and fostering positive interactions, consistently achieving goals with a professional demeanor.

Overview

6
6
years of professional experience

Work History

Receptionist

Garden View Nursing Home
VERO BEACH, FL
01.2021 - Current
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled appointments for clients, customers, and other visitors.
  • Assisted with onboarding of new employees by providing orientation information and support.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Used company badging system to create badges for new employees and visitors.
  • Scheduled and confirmed appointments and meetings for management team.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.

Social Services Assistant

Garden View Nursing Home
VERO BEACH, FL
04.2024 - 08.2024
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Collaborated with staff from other departments within the organization on projects related to social services programming.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Performed assessments to determine individual limitations and strengths.
  • Conducted psychosocial assessments to identify individual needs and specific social services necessary to address identified objectives and goals.
  • Developed partnerships with local organizations that offer assistance to individuals in need.

CNA

Garden View Nursing Home
VERO BEACH, FL
08.2020 - 11.2021
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Helped residents walk with or without self-help devices.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Educated patients on self-care techniques that would help them maintain their independence.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Assisted residents with bathing and dressing to promote personal hygiene.

CNA

HRK medical staffing
VERO BEACH, FL
03.2019 - 05.2020
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Helped residents walk with or without self-help devices.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.

Education

High School Diploma -

Sebastian River High School
Sebastian, FL
06-2015

Skills

  • Bookkeeping
  • Scheduling
  • Multitasking and prioritization
  • Administrative support
  • Document management
  • Customer/Client relations
  • Phone etiquette
  • Positive and professional

Languages

English
Professional

Timeline

Social Services Assistant

Garden View Nursing Home
04.2024 - 08.2024

Receptionist

Garden View Nursing Home
01.2021 - Current

CNA

Garden View Nursing Home
08.2020 - 11.2021

CNA

HRK medical staffing
03.2019 - 05.2020

High School Diploma -

Sebastian River High School

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Tyhesia Stafford