Tyi Clay
Shingle Springs,CA
Summary
Knowledgeable Service Technician with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Field service professional with proven track record in technical diagnostics and repair. Adept at delivering reliable solutions and maintaining high standards in service delivery. Strong focus on team collaboration and achieving results with flexibility to adapt to changing needs. Skilled in equipment maintenance, technical troubleshooting, and customer relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Technician
Motorola Solutions, Inc.
02.2020 - Current
- 2 Way- Radio Service & Repair
- Troubleshooting of fixed mount & mobile equipment
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
Field Service Technician/ Installer “Sub to Motorola”
Delta Wireless
02.2017 - 02.2020
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Streamlined diagnostic procedures to reduce downtime, employing advanced troubleshooting techniques on complex machinery.
Branch Manager
Lehr
04.2011 - 06.2016
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Training of new employees for all positions
- Quality control of work performed
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Increased customer satisfaction with personalized banking solutions, tailoring services to meet individual financial goals.
Education
High School Diploma -
Albert Powel
Yuba City, CA05-1994
Skills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Customer service
- Preventive Maintenance
- Teamwork and coordination
- Mechanical aptitude
- Customer training
- Valid Driver's license
- Technical support
- Power tools operation
- Repair and installation
- Installation and maintenance
- Electrical troubleshooting
- Hardware and software installation
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Grew new accounts 70% in only 1 year 6 mounths.
Education - Trainingcertificationsmemberships
- P25 System Technical Associate
- EVT Certification
- See Transcripts for additional training records
Certification
- Industrial Electronics Technology Certification (IETC) - Electronics Technicians Association International.
- Forklift Certification
Languages
English
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Hiking
- Boating
- Biking
Timeline
Field Service Technician
Motorola Solutions, Inc.
02.2020 - Current
Field Service Technician/ Installer “Sub to Motorola”
Delta Wireless
02.2017 - 02.2020
Branch Manager
Lehr
04.2011 - 06.2016
- Industrial Electronics Technology Certification (IETC) - Electronics Technicians Association International.
- Forklift Certification
High School Diploma -
Albert Powel
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