Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tyia Dixon

Tyia Dixon

Georgetown,TX

Summary

Proactive, result-oriented, passionate leader in all that I do. Seeking an opportunity to excel in my talents in communication, customer service, organization, and problem solving! I have over 7 years in customer service and have led projects and teams to meet and exceed expectations! I am looking to expand my expertise and help businesses and teams grow to the next level.

Overview

8
8
years of professional experience

Work History

Collections Specialist

American Innovations
Austin
06.2023 - Current
  • Proposed process enhancements for collection activities, leading to a streamlined approach that resulted in reducing average account resolution time by 15%, improving overall efficiency within the department.
  • Helped designed and launched a ticketing system to systematically document billing discrepancies, enhancing visibility into 100% of customer issues and contributing to a clearer understanding of procedural gaps within the department.
  • Collaborated closely with leadership on annualization projects affecting more than 1,000 accounts; findings identified key areas needing improvement resulting in enhanced operational effectiveness during peak billing cycles.
  • Drove monthly collection efforts that positioned the team as the highest revenue-generating department; generated an impressive average of $500k+, establishing a benchmark for future collection initiatives across all teams.
  • Designed an integrated workflow for managing three major customer portals—Actian, Oracle, and Ariba—that enhanced data consistency while driving down processing times to under five hours weekly per portal.
  • Analyzed account records and payment histories of 1,200+ customers monthly to verify intentions and improve accuracy; streamlined documentation processes which reduced average inquiry resolution time by three hours per case.

Account Manager

American Innovations
11.2023 - 03.2024
  • Generated sales orders from detailed phone call notes and emails while maintaining accurate records in SF; contributed to an increase of response accuracy that led to a reduction in follow-up queries by over 20%.
  • Write SOs from phone calls and emails, create sales orders.
  • Created detailed financial documents including proforma invoices across SF, GP systems while ensuring compliance with internal protocols; streamlined processes resulted in improved turn-around time for customer requests by two days.
  • Adjusted an average of 120+ incoming daily sale requests based on criteria established via customer insights gathered during team meetings, contributing towards maintaining operational efficiency throughout divisions involved.
  • Work together with customers, finance, and operations to resolve discrepancies in orders, shipping, and billing.
  • Initiated collaborative meetings between cross-functional groups (sales & operations) focused on resolving complex issues impacting customer satisfaction ratings leading directly to a better experience for approximately 100 users weekly.

Utility Billing Specialist

The City of Montgomery
Montgomery
06.2022 - 06.2023
  • Directed billing and collections processes for over 1,000 utility accounts encompassing water, sewer, and garbage services; enhanced operational workflows leading to a reduction in account resolution time by 15% across the department.
  • Engaged with more than 1,000 utility accounts weekly through diverse channels including calls and emails; ensured comprehensive understanding of services rendered which fostered trust with community members served daily.
  • Compiled detailed monthly reports for council meetings, integrating key financial metrics and insights that enhanced decision-making processes by providing actionable data points relevant to community service objectives.
  • Calendaring, file records, compile data for reports, data entry, answer/screen phone calls, setup meeting rooms, prepare expense reports, prepare/edit/maintain presentation, and team operational documentation/materials
  • Set reservations and maintain schedule for local Community Building and City Parks
  • Create reports for Accounting Director/AP, do frequent deposits, endorse checks, set up refunds

Front Desk Receptionist

Piney Shores Resort
04.2021 - 07.2022
  • Greet, register, and assign rooms to guests of hotels or motels
  • Verify customers' credit and establish how the customer will pay for the accommodation
  • Contact housekeeping or maintenance staff when guests report problems
  • Keep records of room availability and guests' accounts, manually or using computers
  • Record guest comments or complaints, referring customers to managers as necessary
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment

Medical Assistant

Curative Inc
12.2020 - 02.2021
  • Greeted patients
  • Provide clear and direct instructions
  • Entered insurance and payment information
  • Managed, organized, and sanitized area (setting-up & closing)

Receptionist

Massage Heights
05.2018 - 08.2019
  • Calculated bills for services rendered and collected and processed customer payments
  • Handled incoming and outgoing telephone calls with an overall high customer satisfaction rate
  • Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Complete insurance or other claim forms

Sales Representative

Web.com
05.2018 - 08.2018
  • Presented, promoted, and sold products/services using solid arguments and rebuttals to existing and prospective customers
  • Established, developed, and maintained positive business and customer relationships
  • Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible
  • Locate and contact potential clients to offer advertising services

Manager

Tiffs Treats
04.2017 - 08.2017
  • Handled incoming calls and organized orders
  • Successfully completed all deliveries by time requested
  • Coordinated delivery of large orders with various locations
  • Handled cash and transactions from customers

Education

MBA - Business Administration And Management

Lamar University
Beaumont, TX
12-2024

BBA - Business Administration, Marketing

Sam Houston State
01.2022

AS - General

Clarendon College
01.2019

Skills

  • Financial Skills: Billing Procedures, Collections Management, Financial Analysis, Revenue Cycle Management, Accounts Receivable, Process Improvement, Customer Relationship Management
  • Billing Software: Great Plains, Oracle, Ariba
  • Project Management Tools: Jira, Asana
  • Techniques: Data Entry, Payment Verification, Account Reconciliation

Accomplishments

  • Proactive, result-oriented, passionate leader in all that I do.
  • Over 7 years in customer service.
  • Led projects and teams to meet and exceed expectations.
  • Looking to expand expertise and help businesses and teams grow.
  • Three promotions in 6 months at American Innovations

Timeline

Account Manager

American Innovations
11.2023 - 03.2024

Collections Specialist

American Innovations
06.2023 - Current

Utility Billing Specialist

The City of Montgomery
06.2022 - 06.2023

Front Desk Receptionist

Piney Shores Resort
04.2021 - 07.2022

Medical Assistant

Curative Inc
12.2020 - 02.2021

Receptionist

Massage Heights
05.2018 - 08.2019

Sales Representative

Web.com
05.2018 - 08.2018

Manager

Tiffs Treats
04.2017 - 08.2017

MBA - Business Administration And Management

Lamar University

BBA - Business Administration, Marketing

Sam Houston State

AS - General

Clarendon College

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