Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyia Dixon

Georgetown,TX

Summary

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. I have over 7 years in customer service and have led projects and teams to meet and exceed expectations! I am looking to expand my expertise and help businesses and teams grow to the next level.


Overview

7
7
years of professional experience

Work History

Billing Specialist

American Innovations
11.2024 - Current
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency for over 200 invoices weekly.
  • Implemented annual billing for over a 1000 accounts.
  • Prepared itemized invoices that amounted to over $100k and recorded amounts due for items purchased or services rendered subscriptions included.
  • Matched purchase orders with invoices and recorded necessary information.
  • Accrued invoices in billing software's.
  • Worked with multiple departments to check proper billing information.
  • Verified accuracy of accounts payable payments, resulting in 15% reduction in payment errors and check reissues.
  • Reconciled accounts receivable to general ledger.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Reconciled deferred revenue for month end.

Collections Specialist

American Innovations
06.2023 - Current
  • Proposed process enhancements for collection activities, leading to a streamlined approach that resulted in reducing average account resolution time by 15%, improving overall efficiency within the department.
  • Helped design and launch a ticketing system to systematically document billing discrepancies, enhancing visibility into 100% of customer issues and contributing to a clearer understanding of procedural gaps within the department.
  • Collaborated closely with leadership on annualization projects affecting more than 1,000 accounts; findings identified key areas needing improvement, resulting in enhanced operational effectiveness during peak billing cycles.
  • Drove monthly collection efforts that positioned the team as the highest revenue-generating department; generated an impressive average of $500k+, establishing a benchmark for future collection initiatives across all teams.
  • Designed an integrated workflow for managing three major customer portals—Actian, Oracle, and Ariba—that enhanced data consistency while driving down processing times to under five hours weekly per portal.
  • Analyzed account records and payment histories of 1,200+ customers monthly to verify intentions and improve accuracy; streamlined documentation processes, which reduced average inquiry resolution time by three hours per case.

Account Manager

American Innovations
11.2023 - 03.2024
  • Generated sales orders from detailed phone call notes and emails while maintaining accurate records in SF; contributed to an increase of response accuracy that led to a reduction in follow-up queries by over 20%.
  • Write SOs from phone calls and emails, create sales orders.
  • Created detailed financial documents including proforma invoices across SF, GP systems while ensuring compliance with internal protocols; streamlined processes resulted in improved turn-around time for customer requests by two days.
  • Adjusted an average of 120+ incoming daily sale requests based on criteria established via customer insights gathered during team meetings, contributing towards maintaining operational efficiency throughout divisions involved.
  • Work together with customers, finance, and operations to resolve discrepancies in orders, shipping, and billing.
  • Initiated collaborative meetings between cross-functional groups (sales & operations) focused on resolving complex issues impacting customer satisfaction ratings leading directly to a better experience for approximately 100 users weekly.

Utility Billing Specialist

The City of Montgomery
06.2022 - 06.2023
  • Directed billing and collections processes for over 1,000 utility accounts encompassing water, sewer, and garbage services; enhanced operational workflows leading to a reduction in account resolution time by 15% across the department.
  • Engaged with more than 1,000 utility accounts weekly through diverse channels including calls and emails; ensured comprehensive understanding of services rendered which fostered trust with community members served daily.
  • Compiled detailed monthly reports for council meetings, integrating key financial metrics and insights that enhanced decision-making processes by providing actionable data points relevant to community service objectives.
  • Calendaring, file records, compile data for reports, data entry, answer/screen phone calls, setup meeting rooms, prepare expense reports, prepare/edit/maintain presentation, and team operational documentation/materials
  • Set reservations and maintain schedule for local Community Building and City Parks
  • Create reports for Accounting Director/AP, do frequent deposits, endorse checks, set up refunds

Front Desk Receptionist

Piney Shores Resort
04.2021 - 07.2022
  • Greet, register, and assign rooms to guests of hotels or motels
  • Verify customers' credit and establish how the customer will pay for the accommodation
  • Contact housekeeping or maintenance staff when guests report problems
  • Keep records of room availability and guests' accounts, manually or using computers
  • Record guest comments or complaints, referring customers to managers as necessary
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment

Receptionist

Massage Heights
05.2018 - 08.2019
  • Calculated bills for services rendered and collected and processed customer payments
  • Handled incoming and outgoing telephone calls with an overall high customer satisfaction rate
  • Maintain logbooks, including sign-in/out logs, front desk expenditures, and calls received
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Complete insurance or other claim forms

Education

MBA - Business Administration And Management

Lamar University
Beaumont, TX
12-2024

BBA - Business Administration, Marketing

Sam Houston State
Huntsville, TX
01.2022

AS - General

Clarendon College
Clarendon, TX
01.2019

Skills

  • Financial Skills: Billing Procedures, Collections Management, Financial Analysis, Revenue Cycle Management, Accounts Receivable, Process Improvement, Customer Relationship Management
  • Billing Software: Great Plains, Oracle, Ariba
  • Project Management Tools: Jira, Asana
  • Techniques: Data Entry, Payment Verification, Account Reconciliation

Accomplishments

  • Proactive, result-oriented, passionate leader in all that I do.
  • Over 7 years in customer service.
  • Led projects and teams to meet and exceed expectations.
  • Looking to expand expertise and help businesses and teams grow.
  • Three promotions in 6 months at American Innovations

Timeline

Billing Specialist

American Innovations
11.2024 - Current

Account Manager

American Innovations
11.2023 - 03.2024

Collections Specialist

American Innovations
06.2023 - Current

Utility Billing Specialist

The City of Montgomery
06.2022 - 06.2023

Front Desk Receptionist

Piney Shores Resort
04.2021 - 07.2022

Receptionist

Massage Heights
05.2018 - 08.2019

MBA - Business Administration And Management

Lamar University

BBA - Business Administration, Marketing

Sam Houston State

AS - General

Clarendon College

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