Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyia Mingo

Houston,TX

Summary

Dynamic customer service professional with proven problem-solving skills and a strong background in call center operations at Midware Technologies. Adept at enhancing customer satisfaction through effective communication and relationship building. Experienced in data management and cash handling, consistently achieving sales goals and resolving inquiries efficiently.

Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in [Desired Position] role.

Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.

Overview

3
3
years of professional experience

Work History

Call Center Representative

Midware Technologies
02.2024 - 10.2025
  • Handled high-volume inbound calls, providing exceptional customer service and support.
  • Resolved customer inquiries efficiently, enhancing satisfaction through effective communication.
  • Utilized CRM software to document interactions and track customer issues accurately.
  • Collaborated with team members to streamline processes and improve response times.

Sales Associate

JCPenney
12.2024 - 04.2025
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Executed daily cash register operations, maintaining accuracy in transactions.
  • Managed inventory levels, restocking shelves to optimize product availability.
  • Collaborated with team members to achieve sales goals and enhance customer service.
  • Resolved customer inquiries and complaints effectively, enhancing satisfaction rates.

Customer Service Cashier

Burlington
04.2023 - 02.2025
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing product information and support.
  • Managed cash register operations, ensuring balanced cash drawers at end of shifts.
  • Handled returns and exchanges, maintaining positive customer experiences throughout the process.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Education

Certificated Nursing Studies -

The College of Health Care Professions
TX
03-2026

High School Diploma -

Atascocita High School
Humble, TX
05-2024

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Call center customer service
  • Resolving issues
  • Answering questions
  • Customer communications
  • Communicating with clients
  • Inbound phone call management
  • Cash handling
  • Data management
  • Relationship building

Timeline

Sales Associate

JCPenney
12.2024 - 04.2025

Call Center Representative

Midware Technologies
02.2024 - 10.2025

Customer Service Cashier

Burlington
04.2023 - 02.2025

Certificated Nursing Studies -

The College of Health Care Professions

High School Diploma -

Atascocita High School
Tyia Mingo