Tyiece Woodward
Blanchard,OK
Summary
Proven track record in enhancing customer satisfaction and loyalty at Daltile, leveraging exceptional problem-solving abilities and Microsoft Excel proficiency. Skillfully managed high-stress situations, contributing to sales growth and customers satisfaction. Demonstrates critical thinking and active listening, ensuring superior client relations and efficient operational improvements.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Daltile
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Out Patient Infusion
NRHS
04.2021 - 05.2023
- Implemented infection control protocols, maintaining sterile environment for patients receiving intravenous therapies.
- Streamlined medication preparation process, ensuring accurate dosages and timely administration.
- Collaborated with healthcare team members to develop comprehensive treatment plans for patients receiving infusion therapy.
- Monitored patients closely during infusions, promptly addressing any adverse reactions or complications.
- Enhanced patient experience by providing thorough education on infusion procedures and medications.
- Coordinated scheduling for multiple infusion chairs, maximizing efficiency while minimizing wait times for patients.
- Ensured proper disposal of bio-hazardous materials, reducing contamination risks in workplace.
- Maintained clean and organized work environment to uphold safety standards and minimize risks.
- Developed strong relationships with patients and their families, providing emotional support and guidance throughout infusion process.
- Provided compassionate care to patients throughout their infusion treatments, creating comfortable atmosphere for optimal healing.
- Completed detailed documentation for each patient visit, facilitating accurate record-keeping and timely communication between healthcare providers.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Maintained accurate patient charts and medical records.
- Cared for patients by providing personal assistance and ambulation.
Transition of Care
NRHS
02.2017 - 04.2021
- Served as key liaison between nursing department and other disciplines within organization, ensuring seamless integration of services.
- Instructed 30-member staff in proper medication administration, wound assessment and documentation techniques.
- Initiated recruitment and retention strategies for new hires to reduce staff turnovers.
- Built strong relationships with stakeholders to facilitate communication and collaboration across organization.
- Enhanced patient care quality by implementing innovative strategies and initiatives.
- Developed strong interdisciplinary team collaboration with focus on continuous improvement in care delivery.
- Collaborated with executive leaders to develop strategic plans aligned with organizational objectives.
- Partnered with community organizations to enhance public relations and promote awareness of services offered by facility.
- Reduced hospital re-admissions through proactive discharge planning and coordination of post-acute care services.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Coordinated care with external agencies to best support resident needs.
Pharmacy Technician
CVS
06.2015 - 02.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effect
- Managed opening and closing duties for pharmacy.
Housekeeper
Business Owner
02.2005 - 01.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Reduced need for deep cleanings by consistently addressing minor maintenance issues.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
No Degree - Nursing
CCC
Oklahoma City, OKNo Degree - Business
Colorado Technical University
Colorado Springs, COHigh School Diploma -
San Hedrin High School
Willits, CA03.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Client Relations
- Customer satisfaction measurement
- Clerical Support
- Multi-line phone talent
- Microsoft Excel
- Microsoft Outlook
- Follow-up skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Employee of the Month, NRHS - 2022 - There is only 12 employees a year selected for this opportunity out of 3000 + Employees. I was then the runner up for the employee of the year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsPaid time offPersonal development programsCareer advancementPaid sick leave401k matchQuote
Adapt and overcome all problems
Timeline
Customer Service Representative
Daltile
05.2023 - Current
Out Patient Infusion
NRHS
04.2021 - 05.2023
Transition of Care
NRHS
02.2017 - 04.2021
Pharmacy Technician
CVS
06.2015 - 02.2017
Housekeeper
Business Owner
02.2005 - 01.2017
No Degree - Nursing
CCC
No Degree - Business
Colorado Technical University
High School Diploma -
San Hedrin High School
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