Summary
Overview
Work History
Education
Skills
Timeline
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Tyiesha Jones

Moncks Corner,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Halpern Travel
06.2022 - Current
  • Provide exceptional customer service and professionalism.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Patient Care Coordinator

Charleston Oncology
09.2020 - 06.2021
  • Greets, checks in, and checks out patients; passes out and collects paperwork and insurance information from the patient; scans in new patient paperwork, insurance cards, and updates information for inclusion in the patient's medical file.
  • Maintained confidentiality of patient data and condition to safeguard health information.


Receptionist

Sweetgrass Pediatrics
11.2018 - 09.2020
  • Welcomes and greets all patients and visitors, in person or over the phone
  • Registers new patients and update existing patient demographics.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Receptionist

Atlantic Orthopaedic Specialists
07.2014 - 10.2018
  • Providing excellent customer service to current, new, and potential patients
  • Administrative duties include heavy phone contact, checking in patients, developing new patient charts, and maintaining files.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Cashier

Walgreens
02.2011 - 07.2014
  • Provide superior customer service
  • Handled transactions and sales accurately and efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

Certificate- Medical Billing and Coding -

Southeastern Institute
10.2012

Skills

  • CPR Certified
  • ICD-9
  • CPT
  • HCPCS
  • Medical Terminology
  • Medisoft
  • Proficient in the Microsoft Office Suite
  • Data Entry, 98% accuracy
  • Typing 60 wpm
  • Exceptional multitasking skills
  • Detail oriented
  • Prioritizing deadlines
  • Proactive communicator and problem solver
  • Ability to interact well with persons of all backgrounds
  • Appointment Scheduling
  • Data Collection
  • Information Security
  • Consultative Sales

Timeline

Customer Service Representative

Halpern Travel
06.2022 - Current

Patient Care Coordinator

Charleston Oncology
09.2020 - 06.2021

Receptionist

Sweetgrass Pediatrics
11.2018 - 09.2020

Receptionist

Atlantic Orthopaedic Specialists
07.2014 - 10.2018

Cashier

Walgreens
02.2011 - 07.2014

Certificate- Medical Billing and Coding -

Southeastern Institute

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Tyiesha Jones