Summary
Overview
Work History
Education
Skills
Timeline
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TYIESHA ROSS

Staten Island,NY

Summary

Hardworking and reliable worker with strong ability in customer service and soft skills Offering willingness to learn , empathy and integrity. I’m Highly organized, proactive, punctual , and a team player.

Overview

15
15
years of professional experience

Work History

Clerk

Northwell Health
STATEN ISLAND, NY
11.2023 - Current
  • Coordinating room assignments with Admitting department and maintaining/changing patient records to reflect reassignment, including notification of when patient's room is ready.
  • Reviewing patient charts upon discharge for completion, according to hospital policy, and submitting to Medical Records.
  • Creating and maintaining patient charts during hospital stays. Preparing charts to accompany patient to off-unit activity.
  • Coordinating arrangements for tests, via computer.
  • Directing patients, physicians, visitors and staff to appropriate rooms, activities and other hospital areas, as needed.
  • Answering telephone and taking messages. Reporting requests and alerting management of any questions or issues.

Front Desk Receptionist

Richmond Rehabilitation Center
Staten Island, NY
11.2020 - 11.2023
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Managed company calendar and scheduled events.
  • Collaborate with security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Assist with transportation requests

Customer Service Representative

Broadleaf E-Z Pass
STATEN ISLAND, NY
07.2019 - 10.2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.

Package Handler

FED EX
BROOKLYN, NY
09.2015 - 07.2019
  • Assisted in loading delivery trucks with prepared packages.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Used scanners to track parcel information such as condition or receipt.
  • Loaded completed orders on pallets according to delivery numbers.
  • Create spreadsheet for damage packages

Patient Transporter

New York Presbyterian Hospital- Weill Cornell
New York, NY
01.2010 - 08.2015
  • Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
  • Assisted patients during ambulation.
  • Safely transported patients to and from various departments within the hospital, ensuring comfort and safety.
  • Facilitated the smooth handover of patients to receiving departments, ensuring clear communication of any special requirements.

Education

Some College (No Degree) -

Clara Barton High School
Brooklyn

Skills

  • Customer service
  • Recordkeeping and bookkeeping
  • Organization and efficiency
  • Multi-line telephone skills
  • Data entry

Timeline

Clerk

Northwell Health
11.2023 - Current

Front Desk Receptionist

Richmond Rehabilitation Center
11.2020 - 11.2023

Customer Service Representative

Broadleaf E-Z Pass
07.2019 - 10.2020

Package Handler

FED EX
09.2015 - 07.2019

Patient Transporter

New York Presbyterian Hospital- Weill Cornell
01.2010 - 08.2015

Some College (No Degree) -

Clara Barton High School

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TYIESHA ROSS