Tyiesha Young
Atlanta,GA
Summary
Dynamic individual with a versatile skillset honed across diverse industry roles. Brings strong problem-solving skills and proactive approach to new tasks and navigating challenges. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Underwriting Team Resource
State Farm
Dunwoody, GA
01.2025 - Current
- Collaborated with leadership to review cases and identify training deficiencies.
- Trained and delivered feedback to 4 underwriting teams by collaborating with leadership & coaching team members on underwriting policies and decisions for multi-car states.
- Volunteered to help with special projects of varying degrees of complexity including helping with training refreshers of state specifics for Pennsylvania and New Jersey.
- Demonstrated flexibility by adapting quickly to shifting priorities or urgent requests from team members.
- Contributed to leadership development efforts by delivering customized coaching sessions (including peer observations) and distributing relevant materials.
Underwriting Service Assistant
State Farm
Dunwoody, Ga
06.2021 - 01.2025
- Served as the first line of defense, meticulously processing, and validating data and documents from agent offices, ensuring accuracy and completeness before underwriting consideration.
- Collaborated with underwriters to address concerns from State Farm Agents and customers..
- Participated in regular meetings with upper management to review progress on key initiatives and discuss potential areas for improvement within my work.
- Communicated with policyholders, agents, underwriting associates, and third parties through enterprise letters, memos, emails, and instant messaging.
- Maintained quality metrics by staying consistent at an error out percentage of less than 5%.
Retention Specialist- Customer Care
State Farm
Dunwoody, GA
01.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Rural Mail Carrier Associate
USPS
Alpharetta, GA
08.2018 - 01.2020
- Contributed to team success by assisting fellow carriers in completing their assigned routes when needed.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
Data Analyst
Ebix
Johns Creek, GA
02.2017 - 08.2018
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
Education
Bachelor of Science - Criminal Justice
Savannah State University
Savannah, GA12-2015
Skills
- Analytical and critical thinking
- Attention to detail
- Complex Problem-solving
- Decision-making
- Effective communication techniques
- Teamwork and collaboration
- Flexible and adaptable
- Multitasking
Yearly Department Rating
2025 Rating: 5 out of 5.
Timeline
Underwriting Team Resource
State Farm
01.2025 - Current
Underwriting Service Assistant
State Farm
06.2021 - 01.2025
Retention Specialist- Customer Care
State Farm
01.2020 - 06.2021
Rural Mail Carrier Associate
USPS
08.2018 - 01.2020
Data Analyst
Ebix
02.2017 - 08.2018
Bachelor of Science - Criminal Justice
Savannah State University