Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyis Castor

Watertown,NY

Summary

Entrepreneurial, customer service-focused and dedicated to business growth. Skilled in customer engagement and relationship-building. Strong communication and interpersonal skills to network and develop strategic relationships.

Overview

8
8
years of professional experience

Work History

Assistant Financial Center Manager

AmeriCU Credit Union
08.2025 - Current
  • Support the Financial Center Manager in overseeing daily branch operations, ensuring compliance with policies and delivering exceptional member service.
  • Lead and coach team members to meet performance goals, foster professional development, and maintain a positive work environment.
  • Assist in managing financial center performance metrics, including loan production, account growth, and error reduction.
  • Developed and implemented a loan processing checklist to reduce errors and improve workflow efficiency among loan officers.
  • Collaborate with cross-functional teams to identify process improvements and enhance member experience.
  • Resolve escalated member concerns with professionalism and empathy, ensuring satisfaction and retention.
  • Actively participate in community outreach and represent AmeriCU at local events to promote brand visibility and engagement.

Member Relationship Advisor II

AmeriCU Credit Union
07.2023 - Current
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Coordinated with other departments regarding customer requests or disputes resolution.
  • Met with new clients and completed pre-qualification procedures.
  • Modified, opened and closed customer accounts.
  • Advised customers on various banking products and services such as loans, investments, and credit cards.
  • Ensured compliance with state and federal banking regulations through regular reviews.

Teller

Americu Credit Union
08.2022 - 07.2023
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Answered customer inquiries regarding bank products and services.
  • Built and maintained client relationships through quality, personalized interactions.
  • Delivered exceptional service to customers in person or over telephone.

Home Furnishing Consultant

Raymour & Flanigan Furniture And Mattress Store
08.2020 - 03.2022
  • Greeted customers and offered to assist with showroom navigation and selecting products.
  • Discussed financing options, pricing and current promotional offers.
  • Asked open-ended questions to understand customer needs and style.
  • Upsold customers on protection plans, warranties and coordinating products.
  • Coordinated with teammates and clients to schedule deliveries.
  • Calculated pricing quickly and deducted discounts for current sales promotions.
  • Attended training sessions to build and enhance product knowledge and sales tactics.
  • Recommended merchandise to customers based on needs and preferences.

Assistant Store Manager

Lids Hat World
07.2017 - 05.2019
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.

Education

Business Management/ Business Administration

Jefferson Community College
Watertown, NY

Psychology/sociology

Amarillo College
Amarillo, TX

Skills

  • Organizational skills
  • Communication
  • Reliable and trustworthy
  • Team building
  • People skills
  • Flexible Schedule
  • Customer Service
  • Relationship Selling
  • Upselling Techniques
  • Financial Planning

Timeline

Assistant Financial Center Manager

AmeriCU Credit Union
08.2025 - Current

Member Relationship Advisor II

AmeriCU Credit Union
07.2023 - Current

Teller

Americu Credit Union
08.2022 - 07.2023

Home Furnishing Consultant

Raymour & Flanigan Furniture And Mattress Store
08.2020 - 03.2022

Assistant Store Manager

Lids Hat World
07.2017 - 05.2019

Business Management/ Business Administration

Jefferson Community College

Psychology/sociology

Amarillo College

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