Summary
Overview
Work History
Education
Skills
Timeline
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Tyisha Contreras

Norfolk,VA

Summary

Proven leader with extensive experience at Circle K Corp, adept in team management and customer service. Excelled in enhancing customer satisfaction and streamlining operations, showcasing strong problem-solving and leadership skills. Achieved significant improvements in efficiency and customer engagement, demonstrating a commitment to excellence and results. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Circle K Corp
01.2024 - 07.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Customer Service Representative

Conduent
02.2021 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Nursing Assistant

Windsor Mission Oaks
01.2020 - 08.2020
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

High School Diploma -

Benavides High School
Benavides, TX

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Customer Relations
  • Time Management
  • Team Building and Leadership
  • Attention to Detail
  • Team Management
  • Pricing and Markdowns

Timeline

Assistant Store Manager

Circle K Corp
01.2024 - 07.2024

Customer Service Representative

Conduent
02.2021 - 11.2023

Nursing Assistant

Windsor Mission Oaks
01.2020 - 08.2020

High School Diploma -

Benavides High School
Tyisha Contreras