TYISHA DANGERFIELD
Baltimore,MD
Summary
Customer Service oriented professional with experience in management. Security and quality focused with the ability to safeguard privacy and confidentiality. Consistent individual that follows procedures, policies, and guidelines. Has the ability to efficiently adapt in multi-task environments. Driven to excel in service being provided.
Overview
19
19
years of professional experience
Work History
Security Officer
Allied Universal |Domino Sugar Refinery
12.2020 - Current
- Monitor security cameras, control access to the facility, and provide outstanding customer service
- Answer inbound phone calls, conduct patrol rounds, and file reports and bill of landings
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Security Officer
Securitas USA | Domino Sugar Refinery
06.2017 - 12.2020
- Monitor security cameras, control access to facility, and provide outstanding customer service
- Answer inbound phone calls, conduct patrol rounds, and file reports and bill of landings
- Check in trucks, document incoming visitors, and perform any other duties given by upper management
- Established and maintained a safe working environment
- Asset Protection
Security Site Supervisor
Stronghold Security LLC
08.2011 - 06.2017
- Supervised security officers, trained new hires, processed payroll, and controlled access to facility
- Processed payroll, provided assistance with hiring process, and ordered supplies and uniforms
- Answered inbound phone calls, ensured officers were compliant, documented incidents, and filed sensitive information
- Conducted rounds, monitored security cameras, checked security badges, and directed visitors
- Documented all incoming visitors, and inspected vehicles prior to entering facility
Security Officer
Executive Security Investigations Group, Bank of America
09.2010 - 08.2011
- Monitored access to the facility and conducted patrol rounds
- Created visitor badges and filed incident reports
- Greeted guests and reported suspicious activities to local authorities
Shift Supervisor / Customer Service
Rite Aid | Retail Pharmacy
03.2005 - 07.2010
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager. Managed, developed and trained staff, established and monitored goals, and conducted performance reviews for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Asset management
- Stocked Inventory
- Filing
Education
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Tampa, FL09.2020
Associate of Science - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL09.2020
High School Diploma -
Walbrook Uniform Services Academy
Baltimore, MD06.2005
Skills
- Administrative Duties
- Law Enforcement Collaboration
- Theft Prevention Training
- Shift Work
- Medical Terminology
- Patient Registration
- Medical Records Management
- Data Entry
- Medical Law &Ethics
- Basics Coding skills for ICD-10 & CPT
- Insurance Verification
- HIPAA Compliance
Accomplishments
Employee of the Month| Securitas USA, July 2018
Officer of the Quarter| Stronghold Security, June 2013
Outstanding Commitment and Dedication Award|XSIG Security , January 2011
Affiliations
Effective problem solver. Able to assess situation and identify solutions. Microsoft Office Applications / MS Excel | MS Word | MS PowerPoint | MS Outlook | Typing Speed: 30 WPM| KEY QUALIFICATIONS Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
Timeline
Security Officer
Allied Universal |Domino Sugar Refinery
12.2020 - Current
Security Officer
Securitas USA | Domino Sugar Refinery
06.2017 - 12.2020
Security Site Supervisor
Stronghold Security LLC
08.2011 - 06.2017
Security Officer
Executive Security Investigations Group, Bank of America
09.2010 - 08.2011
Shift Supervisor / Customer Service
Rite Aid | Retail Pharmacy
03.2005 - 07.2010
HIPAA Essentials for Healthcare Professionals Certificate -
Ultimate Medical Academy
Associate of Science - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
Walbrook Uniform Services Academy
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