Tyisha Edwards
Boston,MA
Summary
Dynamic HR Operations professional with 8 years of comprehensive experience in human resources management and operations, specializing in employee lifecycle management, HR policy development, and benefits administration. Expertise in recruitment, onboarding, and fostering positive employee relations contributes to enhanced organizational culture and performance. Proficient in HRIS management, vendor relations, and strategic planning, ensuring the implementation of efficient and equitable HR processes that align with business objectives. Committed to driving operational excellence and supporting workforce development through innovative HR solutions.
Overview
9
9
years of professional experience
Work History
Senior Director of People, Operations, and Program Supports
826 Boston
11.2023 - 10.2025
- Developed strategy and vision for Human Resources, and integrating DEI in collaboration with senior management.
- Led human capital strategy focusing on recruitment and retention of a diverse workforce, emphasizing varied economic backgrounds and communities.
- Oversaw employee lifecycle management, including succession planning, hiring, onboarding, engagement, retention, and offboarding.
- Managed HR policy development and implementation, ensuring transparency and alignment.
- Guided and approved recommendations for promotions, compensation, terminations, and performance improvement plans, ensuring equitable processes.
- Resolved employee grievances and conflicts in collaboration with the Executive Director, handling investigations and disciplinary actions.
- Oversaw operational functions, including purchasing systems, vendor relationships, and space renovations and repairs.
- Contributed to the Senior Management Team by leading staff professional development and providing strategic guidance to the Executive Director
Benefits Associate (Contract)
Buckingham Browne & Nichols
11.2022 - 09.2023
- Managed various leave programs like FMLA and PFML, ensuring timely and accurate processing through effective collaboration with diverse teams.
- Enhanced benefits administration by handling leave balances, liaising with payroll, and updating employee records for improved accuracy and efficiency.
- Promoted open communication to efficiently resolve employee relations issues related to leave management.
- Assisted in the successful execution of an open enrollment process, collaborated with benefits brokers, vendors, and the HR team, and crafted informative materials to educate staff about benefit changes and choices.
People Generalist (Contract)
Moo, Inc.
03.2022 - 10.2022
- Oversaw the management and execution of benefits programs, facilitated new employee enrollment, and offered strategic plan guidance to resolve related queries.
- Worked in cross-functional teams to optimize leave request processing and improve employee communication protocols.
- Successfully deployed a new time tracking system, provided support to a global HR team in enterprise-wide projects, and handled benefits administration.
People Generalist
Ten Percent Happier
10.2020 - 09.2021
- Administered comprehensive payroll operations, ensuring precise and timely payments across multiple sites while handling payroll-related inquiries for prompt resolution.
- Enhanced HRIS management through data upkeep, report generation, and system improvements, while effectively coordinating leave programs including PTO and sick leave.
- Developed and implemented tech-based onboarding programs to improve new hire experiences, and facilitated open enrollment processes in partnership with benefits brokers and the HR team.
People & Talent Coordinator
Bynder
08.2019 - 10.2020
- Instituted and managed a Diversity and Inclusion committee, actively liaising with international teams on initiatives and leveraged technology to bolster employee resource groups and virtual events.
- Contributed to performance management tasks, adeptly utilizing HR systems for objectives setting, assessments, and progress monitoring, in addition to conducting onboarding sessions to cultivate comprehension of organizational culture, protocols, and procedures.
- Revised HR guidelines in alignment with legal stipulations, communicated alterations proficiently, and addressed personnel relations concerns, thereby promoting conflict resolution and fostering a positive, inclusive work atmosphere.
People Operations Associate
Lovepop
08.2018 - 06.2019
- Revamped HR protocols to comply with legal norms and effectively disseminated these alterations, leading to a seamless transition to an independent benefits system that noticeably bolstered enrollment.
- Initiated the firm's first 401K plan, effectively designed and implemented, which was adopted by half of the workforce.
- Simplified procedures for administering employee benefits, handling payroll inquiries, and managing offboarding, while proficiently liaising with benefit providers for accurate billing and invoice processing. Additionally, resolved employee relation issues and fostered a positive work atmosphere through skilled conflict resolution.
Hiring & Onboarding Coordinator
Lovepop
03.2018 - 08.2018
- Orchestrated effective recruitment procedures via Applicant Tracking Systems (ATS), overseeing job promotion, candidate sourcing, screening, and interviewing across diverse organizational levels.
- Provided support to staff regarding HR-related inquiries, inclusive of technical guidance for self-service portals and HR system operations.
- Served as the primary contact for employee concerns, guaranteeing swift and efficient problem resolution, while concurrently promoting a positive company ethos by organizing culture-enhancing events as a co-leader of a culture committee.
Office Operations Manager
Bedrock Data
05.2016 - 01.2018
- Managed daily administrative tasks, streamlining office operations and ensuring seamless workflow.
- Facilitated HR functions such as employee onboarding, document preparation, and file maintenance, enhancing the efficiency of HR processes.
- Contributed to the design and implementation of HR policies and procedures while administering employee benefits, enrolling new hires, processing terminations, and managing changes in the benefits system.
Education
Certificate - Human Resources Management
05.2020
Bachelor of Arts - Business Management
05.2008
Skills
HR Systems & Tools:
ADP TotalSource BambooHR Paylocity Culture Amp HRIS/HRMS Administration Payroll Systems
Benefits & HR Operations:
Benefits Administration Open Enrollment Leave Management (FMLA, PFML) Compliance & Policy Implementation Vendor Management Process Improvement
Employee Lifecycle & Engagement:
Recruitment & Onboarding Performance Management Employee Relations Employee Engagement DEI Initiatives Conflict Resolution
Professional & Core Skills:
Strategic Planning Communication Collaboration Leadership Training & Development Organizational Effectiveness
Timeline
Senior Director of People, Operations, and Program Supports - 826 Boston
11.2023 - 10.2025
Benefits Associate (Contract) - Buckingham Browne & Nichols
11.2022 - 09.2023
People Generalist (Contract) - Moo, Inc.
03.2022 - 10.2022
People Generalist - Ten Percent Happier
10.2020 - 09.2021
People & Talent Coordinator - Bynder
08.2019 - 10.2020
People Operations Associate - Lovepop
08.2018 - 06.2019
Hiring & Onboarding Coordinator - Lovepop
03.2018 - 08.2018
Office Operations Manager - Bedrock Data
05.2016 - 01.2018
Curry College - Bachelor of Arts, Business Management
University of Massachusetts - Certificate, Human Resources Management