Tyisha Goss
Burlington,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Recent MBA graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deans Administrative Assistant/Event Planning Coordinator
Elon University
Elon, NC
09.2023 - Current
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Conducted research on various topics as requested by management.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Compiled data from various sources into organized reports for review by management team.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Registrar Records and Enrollment Specialist
UNC Chapel Hill
Chapel Hill, NC
07.2022 - 09.2023
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Completed enrollment registration for students accurately and efficiently.
- Supported day-to-day operations, assisting teammates with various tasks.
- Helped maintain applicant tracking systems and recruiting metrics.
Enrollment Management Coordinator
Central State University
Wilberforce, OH
06.2021 - 07.2022
- Work closely with students to help achieve educational goals through procedures and planning. Work with admissions and guide candidates from being prospective students to being undergrads; help in education planning and financial aid. Interact with students via phone call, email, or physical meetings, manage procedures for student registration, help with the next steps process with undergrad and adult students.
- Managed and updated student records.
- Used social media, text and telephone communication methods to contact applicants.
Client Associate/Branch Receptionist
Wells Fargo Advisors
High Point, NC
11.2014 - 01.2020
- Front line of our client service and is likely to be the first person you speak with when calling or visiting our office, plays a key role handling tasks such as setting appointments, processing specific client requests, office correspondence, processing deposits and transactions, planning client events, expense reports and updating existing contact information, also prepares the research and performance analysis for account reviews.Team liaison with WFA compliance officer.
Packager/Inspector Team Leader
Convatech
Greensboro, NC
06.2013 - 10.2013
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Oversaw food preparation, production and presentation according to quality standards.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Tested all products and documented results
Customer Service Representative
APAC/NCO
Greensboro, NC
03.2013 - 06.2013
- Assessed customer needs and upsold products and services to maximize sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
Hostess
Cracker Barrel
Greensboro, NC
06.2009 - 03.2013
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Answered customers' questions about hours, seating, current wait time and other information.
- Notified server after seating parties in section to facilitate prompt service.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
Receptionist/Administrative Assistant
ITT Technical Institute
Greensboro, NC
8 2015 - 10 2015
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Education
MBA - Business Administration
Franklin University
Columbus, OH05.2023
BS - Mass communication/ broadcasting
Norfolk state university
2012
Skills
- Financial Management
- Data Entry
- Document Management
- Event Planning
- Event Coordination
- MS Office
- Scheduling and calendar management
- Business Administration
Affiliations
Accomplishments
- Moved to different stations, because i was a fast learner.
- Skills Used Working in a fast paced environment, ability to learn quickly, ability to work in a different environment each day Customer Service Representative APAC/NCO - Greensboro, NC March 2013 to June 2013 Responsibilities Help troubleshoot customers computers, answer any questions about H&R block tax software, transfer calls, document notes in word, assisted with installing and uninstalling tax software.
- Accomplishments During this time i was moved to a higher position and also obtained a raise.
- Skills Used Ability to answer calls fast, ability to stay calm under pressure, friendliness, conputer skills MSO, Surfing internet quickly.
- Hostess Cracker Barrel - Greensboro, NC June 2009 to March 2013 Responsibilities Greet and seat the guest.
- Occasionally assisted servers with taking orders ands serving drinks.
- Helping meet goals in the retail store, and clean bathrooms and station every 30 minutes.
- Skills Used Quickness, Social skills, friendliness, ability to work in a fast pace environment Student Office Assistant Norfolk State University - Norfolk, VA August 2009 to December 2012 Responsibilities Answer phones, data entry,fax and file paperwork, keep up with records and files, type up letters and documents, sent out emails and responded to emails as well.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Links https://www.linkedin.com/in/
Certification
- Certified Event Planner Training - 2021
Timeline
Deans Administrative Assistant/Event Planning Coordinator
Elon University
09.2023 - Current
Registrar Records and Enrollment Specialist
UNC Chapel Hill
07.2022 - 09.2023
Enrollment Management Coordinator
Central State University
06.2021 - 07.2022
Client Associate/Branch Receptionist
Wells Fargo Advisors
11.2014 - 01.2020
Packager/Inspector Team Leader
Convatech
06.2013 - 10.2013
Customer Service Representative
APAC/NCO
03.2013 - 06.2013
Hostess
Cracker Barrel
06.2009 - 03.2013
Receptionist/Administrative Assistant
ITT Technical Institute
8 2015 - 10 2015
MBA - Business Administration
Franklin University
BS - Mass communication/ broadcasting
Norfolk state university
- Certified Event Planner Training - 2021
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