TYISHA HERNANEZ
Miami
Summary
Responsible and eager to grow within a company. Brings a positive attitude, strong communication skills, and a commitment to delivering excellent work while continuously developing new skills.
Overview
7
7
years of professional experience
Work History
Billing and Collection specialist
Crediterium
Miami
01.2022 - 03.2026
- Called clients to collect overdue payments, ensuring timely resolution of account balances.
- Create payment plans for past due balances.
- Assisted new clients with credit applications.
- Entered data accurately into client accounts and billing systems. for Client balances and accounts closings.
- Managed billing inquiries and resolved customer disputes efficiently.
- Handled escalated calls from customers regarding billing disputes, providing clear solutions and maintaining customer satisfaction.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Reviewed overdue accounts and contacted clients via phone or email to secure payments, improving overall collection rates.
Assistant Manager
Wendys
Miami
01.2019 - 01.2022
- Started as highschool part time in kitchen.
- Cashier.
- Training new employees.
- Counting all registers to match system balances.
- Responsible for cash drops.
- Supervised daily operations to ensure high-quality customer service.
- Resolved customer complaints promptly, ensuring a positive dining experience.
- Created reports on sales trends, inventory levels, and financial data.
Education
High School Diploma -
MIAMI JACKSON SR HIGH SCHOOL
Miami, FLSkills
- Accounts reconciliation
- Customer Engagement
- Process Improvement
- Time Management
- Management
- Critical Thinking
- Effective Communication
- Teamwork
- Team collaboration
Languages
English
Spanish
Timeline
Billing and Collection specialist
Crediterium
01.2022 - 03.2026
Assistant Manager
Wendys
01.2019 - 01.2022
High School Diploma -
MIAMI JACKSON SR HIGH SCHOOL