Tyisha Hill

Contact Representative with the IRS, recognized for enhancing first call resolution rates and improving customer satisfaction. Skilled in complaint resolution and CRM software, I excel in delivering personalized solutions while managing high call volumes. Committed to training new hires and fostering a collaborative team environment for performance improvement.

Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Diligent [Desired Position] with strong background in customer service and problem resolution. Successfully handled high call volumes and consistently met performance targets. Demonstrated effective communication and active listening skills to address customer concerns.

Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. call center Representative -inbound T-Mobile - philadelphia Pa January 2018-April 2024 . Handled high -volume inbound calls, assisting customers with billing inquiries, technical support, account changes, and product information. .Maintained 90%+ customer satisfaction scores by providing efficient resolutions and excellent customer service. . Applied conflict resolution and de-escalation techniques, retaining customers and building loyalty. .Consistently exceeded call handling time, first call resolution, and upselling goals. .Mentored and trained new hires,improving onboarding success and overall team performance.

• Achieved [Result] through effectively helping with [Task].
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Supervised team of [Number] staff members.

• Certified [Job Title], [Company Name] - Contact Representatives IRS Tax papayer protection line