Tyisha Jackson
Dallas,TX
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service / Collections Agent
Westlake Financial Services
04.2024 - Current
- Managed inbound and outbound calls to resolve delinquent accounts professionally.
- Documented customer interactions in company CRM system.
- Consistently met and exceeded monthly performance and quality goals.
- Communicated with customers to negotiate payment arrangements and settle debts
- Managed collection accounts to resolve outstanding balances efficiently
Customer Service Representative/remote
Servicing Solutions
08.2021 - 05.2023
- Provided high-quality service and support to customers regarding loan accounts.
- Handled payment processing, account verifications, and troubleshooting issues.
- Maintained confidentiality and compliance with company policies and FDCPA guidelines.
- Recognized for excellent customer satisfaction and teamwork.
- Remote
Customer service representative
Annuity health
10.2018 - 12.2020
- Managed customers account keeping them updated and providing accurate information about the account
- Remote
- Resolved customer inquiries through effective communication and problem-solving strategies.
Appointment Scheduler
Palco
02.2019 - 04.2021
- Coordinated appointment schedules for multiple departments, ensuring optimal use of resources and time.
- Streamlined scheduling processes, reducing conflicts and enhancing efficiency across teams.
- Developed and maintained a comprehensive database for client appointments and preferences.
- Implemented electronic scheduling tools to improve accessibility and reduce administrative burdens.
Education
High School Diploma -
Dallas can academy
Dallas, TexasSkills
- Customer Support & Account Management
- Payment Processing & Collections
- CRM Systems & Data Entry
- Conflict Resolution & Negotiation
- Phone & Email Communication
- Remote Collaboration Tools (Zoom, Teams, Slack)
- Time Management & Multitasking
- Customer service
- Active listening
- Customer relations
- Problem resolution
Timeline
Customer Service / Collections Agent
Westlake Financial Services
04.2024 - Current
Customer Service Representative/remote
Servicing Solutions
08.2021 - 05.2023
Appointment Scheduler
Palco
02.2019 - 04.2021
Customer service representative
Annuity health
10.2018 - 12.2020
High School Diploma -
Dallas can academy