Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyisha Johnson

Bowie,MD

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Front Desk Ambassador

Ross Professional Services LLC
10.2024 - Current
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Strengthened relationships with repeat clients through attentive service tailored to their specific needs and preferences during each stay.
  • Exceeded sales goals for additional services such as spa treatments or dining options by providing personalized recommendations based on guest preferences.
  • Assisted in training new Front Desk Ambassadors on company policies, software, and best practices for excellent customer service.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Logging customers personal information into the system , scanning and tagging documents to support each individual in the household case
  • Checking each customer cases if there's a problem there having thats stop them form receiving there benefits , submitting mid-certifications / new applicants / snap or tanf / med recertifications , face to face interviews with customers retaining personal information from them to support there cases solving problems within the cases i have the knowledge and ambition to help the case leading to approval

Front Desk Concierge

First Impression Staffing Llc
09.2023 - 07.2024
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Handling packages , receiving residents packages and missed placed mail , Answering incoming calls for the leasing office giving standard detail information about pricing availably of apartments if office is closed or out on break
  • Making routines walkthrough of property, through out the day inside and outside

Beauty Department Sales Manager

Nordstrom Rack
08.2020 - 03.2022
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Education

High School Diploma -

Potomac High School
Oxon Hill, MD
06-2009

Skills

  • Patience and composure
  • Team player mentality
  • Guest relations
  • Tourism knowledge
  • Cash handling experience
  • Concierge services
  • Microsoft office expertise
  • Customer service
  • Problem-solving skills
  • Guest services
  • Safety and security procedures

Accomplishments

  • Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.

Timeline

Front Desk Ambassador

Ross Professional Services LLC
10.2024 - Current

Front Desk Concierge

First Impression Staffing Llc
09.2023 - 07.2024

Beauty Department Sales Manager

Nordstrom Rack
08.2020 - 03.2022

High School Diploma -

Potomac High School

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Tyisha Johnson