Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tyisha Mitchell-Howard

Antioch,California

Summary

Experienced professional dedicated to helping patients meet potential to function in society. Possesses excellent social and interpersonal communication skills to encourage patient comfort and growth. Skilled at coaching individuals to achieve greater independence and confidence in their daily lives.. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers opportunity to help individuals in need, accomplish their goals in life.

Overview

10
10
years of professional experience

Work History

EXPERIENCE , Registered Behavior Technician

Elwyn
05.2018 - Current
  • Assisted with daily personal care and activities of clients with developmental disorders, to optimize their independence in self-care tasks by using the principles of ABA to increase clients' skills in daily life.
  • Utilized effective behavior analysis techniques, including Applied Behavior Analysis (ABA) and Discrete Trial Training (DTT), to increase functional communication and reduce challenging behaviors exhibited by clients.
  • Assisted clients in accomplishing measurable goals for each client and monitored progress, decreasing problem behaviors.
  • Observed and documented behavioral and medical concerns of clients to ensure a productive life and treatment success.
  • Implemented individualized treatment plans for clients, increasing their ability to use appropriate coping strategies to address challenging behaviors.
  • Provided supervision to ensure safety and well-being of clients.
  • Administered medications to clients daily, including tracking and reporting of side effects and ensuring adherence to the treatment plan.
  • Administered vitals monitoring for all clients, including, weight, and blood pressure, temperature, O2 and entered data in client’s paperwork.
  • Medication documentation MAR and prompted implementation of medication safety protocols.
  • Clean and disinfect client’s rooms, including bedrail's, flooring, bedside tables, and other surfaces, high trafficked areas, following infection control protocols.
  • Facilitated communication between clients, families, and staff supports in order to ensure effective implementation of treatment plans.
  • Kept accurate and detailed client records in accordance with HIPAA regulations and clinical guidelines.
  • Collected data and utilized data analysis to track and interpret clients progress and reported to supervisor of progress to modify treatment plans accordingly.
  • Collect and dispose of medical waste and hazardous materials in designated containers according to safety protocols.
  • Participated in monthly and weekly team and supervision meetings.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Kept accurate records by documenting progress and adhering to prescribed behavior plan.
  • Exercised physical dexterity to safely implement crisis management interventions and therapeutic holds.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.

Caregiver

Westmont Living
06.2016 - 01.2018
  • Provided supervision and compassionate physical and emotional support, while implementing care plans and monitoring vitals for disabled and elderly patients
  • Improved quality of life for elderly and disabled patients through the completion of daily activities such as bathing, meal preparation, medication reminders, and providing companionship, health-related and emotional support, by assisting patients with their daily activities, as well as taking care of the household chores
  • Assisted residents with mobility transferring, such as getting in and out of a wheelchair, car, and shower, while following rules and regulations set by nursing home
  • Assisted patients with range of motion and daily exercise by providing helpful feedback, allowing patients to increase the range of motion
  • General health care: overseeing medication and prescriptions usage, appointment reminders and administering medications
  • Maintained a clean and healthy environment by providing housekeeping services such as sanitation, laundry, and disposing biohazard material per regulations of nursing home
  • Maintain privacy and HIPPA of patient by ensuring that the patient's records were kept confidential while at the same time ensuring that the patient's contact information was kept updated with the facility administrative staff.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

Inventory Control Specialist

Genesis/AT&T
09.2015 - 12.2017
  • Performed cycle counts with an accuracy rate over 99%, complete end of the month, end of quarter, and physical counts of inventory
  • Maintained ongoing inventory accuracy by proving the accuracy of inventory records through system and physical counts
  • Process and ship defective equipment by following the company's procedure for handling such equipment
  • Respond to daily emails in correspondence of inventory related concerns and updates, maintaining inventory at store-level and supply the e-commerce team with product information
  • Investigate, resolve, and prevent inventory discrepancies by implementing company procedures
  • Daily Housekeeping and disposal of hazardous material per company regulations, as monitored by Inventory Control Manager
  • Efficiently managed the inventory process, by constantly communicating and ordering devices needed to maintain daily inventory needs to dispatch employees.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed daily cycle counts to maintain accuracy of records.
  • Unloaded shipments, reviewed merchandise and tracked paperwork.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Received, sorted and processed damaged goods with vendors or manufacturers.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

Service Representative Supervisor

24 Hour Fitness
05.2013 - 09.2016
  • Resolved customers service or billing complaints by performing activities such as exchanging merchandise, adjusting bills, or refunding money
  • Created and implemented new staff scheduling system to improve customer service and ensure proper filing of administration paperwork
  • Delivered the best customer service by communicating with customers by telephone, or in person, to provide them with information about products, membership deals, service updates, and service issues at gym
  • Planned and trained staffing to increase customer satisfaction, by conducting quarterly performance evaluation
  • Trained Service Representative staff in retail knowledge, membership specials, and training specials
  • Managed weekly updates to retail product, membership, and training specials to be offered to customers by collaborating with Retail Manager and Fitness Manager to best support the company's marketing and sales goals
  • Performed daily cleaning and sanitation of high traffic areas in gym, resulting in a clean and safe environment for members
  • Reviewed and determined service request charges, collection of deposits or payments, or arrange billing
  • Completed contract forms, change of address records, updated contact information, and resolved customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Scheduled appointment to resolve more complex issues.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Boosted sales revenue by skillfully promoting diverse service options.

Education

Pre - Nursing

Los Medanos College
Brentwood, Ca
2025

Tennyson High School
Hayward, CA
2010

Skills

  • Software: Video Editing, Photography, Microsoft Office, Adobe Premiere Pro, Lightroom, Adobe Photoshop
  • CPR/AED Certified
  • Proact Certified
  • Crisis Situations
  • ABA Techniques

Accomplishments

  • CPR/AED
  • American Heart Association
  • 2024
  • An employee who knows how to perform CPR and use an automated external defibrillator (AED) can mean the difference between someone living and dying during a medical emergency.

Timeline

EXPERIENCE , Registered Behavior Technician

Elwyn
05.2018 - Current

Caregiver

Westmont Living
06.2016 - 01.2018

Inventory Control Specialist

Genesis/AT&T
09.2015 - 12.2017

Service Representative Supervisor

24 Hour Fitness
05.2013 - 09.2016

Pre - Nursing

Los Medanos College

Tennyson High School

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Tyisha Mitchell-Howard