Tyisha N. Birch
Schwenksville,PA
Overview
18
18
years of professional experience
Work History
Clinical Services Associate (Medical Assistant)
Penn Primary Care
02.2024 - Current
- CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate
- Rooms patients, using EMR to alert provider that patient is ready: reviews past medical, surgical, family, smoking history, allergies, medications; notes corrections in EMR, notes medication refills needed for the physician to review, initiates self-management goal setting where appropriate, obtains patient’s vital signs and documents in EMR, prepares chart for patient visit, understands insurance restrictions for lab work, referral needs, precertification requirements
- Performing injections, recording vital signs/medical data, and performing other medical office procedures as directed by the clinic physician and/or supervisor
- Observes patient condition and communicates any abnormal data or changes to provider
- Working with other clinical staff in a team approach to provide excellent patient care and assist one another with day-to-day patient care concerns
- Specimen management: obtain specimens for testing if applicable, performs laboratory and screening tests, records results in EMR and reconciles with logs where appropriate, documents and reports findings to providers, performs all quality controls as per Point of Care Testing guidelines, prepares specimens for transport as necessary
- Performs EKGs and other outpatient screening tests as per MD order and after properly preparing the patient; accurately documents results in EMR
- Responds appropriately to emergency/code situations, then document in safety net
- Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam, remains in exam room when necessary/requested
Medical Assistant
Jefferson/Einstein
08.2023 - 01.2024
- Providing direct patient care in a professional manner according to established policies, procedures, and standards of care
- Performing venipuncture, injections, recording vital signs/medical data, and performing other medical office procedures as directed by the clinic physician and/or supervisor
- Working with other clinical staff in a team approach to provide excellent patient care and assist one another with day-to-day patient care concerns
- Performing front desk responsibilities when needed will be cross-trained to support front desk staff on a regular basis
- Providing service to the following age population(s): pediatric, adolescent, adult, older adult and frail elderly in a manner that demonstrates an understanding of the functional/developmental age of the individual served
Medical Assistant Intern
Einstein Orthopedics
05.2023 - 06.2023
- Perform a variety of orthopedic related activities including applying and removing dressings, removing sutures/staples, applying and removing casts and splints
- Assist physician in back-office duties including rooming patients, taking vital signs and patient history and assisting with minor procedures
- Adhere to prescription refill protocol
- Maintain confidentiality of sensitive information
- Perform basic triage per specific office protocol procedure
- Recognize and respond appropriately to urgent/emergent situations per protocols
- Maintain work area, exam rooms, supplies, medications and immunization
- Perform associated clerical tasks including scheduling, filing, recalls
Patient Services Associate II
Einstein Multi specialties
10.2022 - 08.2023
- Enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department
- Primarily working at the front desk of an outpatient Multi Specialties practice, verifies insurance referrals and patient demographic information
- Supports delivery of the patient experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination room
- Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson
- Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC, or Aecis
- Greets and interacts with patients/visitors in a professional manner, on phone or in person
- Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate
- Adheres to HIPAA privacy and security requirements
- Ensures compliance with all applicable federal, state, and local regulatory standards
- Other duties as requested or assigned
Medical Receptionist IV
Jefferson Urology
04.2022 - 10.2022
- Performs reception, clerical and data entry duties to facilitate and provide quality patient care in an out-patient setting
- Meets all standards of the Patient Satisfaction Initiative Criteria in order to make AH the hospital of choice for Patients and Employees
- Maintains fiscal integrity by collecting and recording charges and payments in computer, posting and processing payments in computer
- Reconciles day sheet and totals monies collected to ensure appropriate payments are received and data collection/statistical information is accurate
- Run end of day reports as appropriate
- Uses good guest relations and telecommunication skills to greet, check-in, and check-out patients to gather accurate demographic and insurance information for processing of patient visits
- Facilitates the HMO referral process to maintain compliance with managed care guidelines
- Uses good communication skills (verbal and written) to prioritize and relay pertinent information to medical staff
- Maintains appointment schedule and waiting lists, contacting patients when appointments become available
- Performs other duties as assigned
Inside Sales Business Consultant
Republic Services
05.2020 - 04.2022
- Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism
- Creates customized solutions to acquire new business utilizing the sales tactics learned through the training and mentoring process
- Proactively promotes Republic Services products and services to customers for cross/up-sell opportunities by following the growth sales process from initiation to close
- Provides sales support to existing customers wanting to make changes to their accounts
Operations Clerk
Republic Services
05.2020 - 04.2021
- Welcoming newly hired employees and executing the engagement plan throughout the onboarding journey; managing the end-to-end onboarding process, ensuring a great experience for new employees and a smooth start into their roles
- Preparing and distributing onboarding welcome gifts
- Creating clear policies that explain company operations
- Crafting and sending communication with information about the company, onboarding agenda, and equipment handover, dress code, parking options, perks and similar items
- Ensuring new hires have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines, as needed
- Hosted onboarding sessions
- Reviews container supply and demand reports and populates the inventory management report
- Inventory management and control
- May collect daily on-site container information and updates the inventory log
- Reports any safety or customer service-related issues to supervisor or manager immediately
- Maintains and processes operations information, such as vehicle maintenance, accounting and route sheets
- Meet with vendors to care for plant needs and financial agreement
- Maintain purchase orders and requisitions
- Distributes, collects and reviews route sheets for proper billing and productivity reports
- Assists in generating monthly productivity reports
- Follows all safety policies and procedures; participates with the team to achieve safety goals
- Assists other departments including customer service and accounting
- Performs other job-related duties as assigned or apparent
Temp Agency Worker
Hire Dynamics Temp Agency
04.2019 - 01.2020
- Show purchase homes, and rentals to potential homeowners, and tenants
- Prepare and set up applicants on Kiosk for applications submittals
- Submit work order requests and route to appropriate vendor when necessary
- Complete and maintain community records, reports, and file
- Collect and post resident security deposits, processing fees, rents, inspection or other fees; record in the proper accounts and issue receipts
- Process move-ins and move-outs
- Assist with the preparation of marketing materials and implementation of resident relation activities
- Prepare clubhouse for meetings and events
- Schedule and perform property inspections (Welcome, and Renewal)
Digital/OVE Coordinator
Manheim Dealer Services
09.2017 - 03.2019
- Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary
- Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services & products
- Aid and training in usage
- Served as initial contact for buyers and sellers the number of transactions on OVE (online vehicle exchange)
- Promote all listings onsite and offsite
- Identify sold units and facilitate transactions through the Auction
- Monitor notifications generated online (e.g., purchase confirmation)
- Safety Ambassador: Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
- Actively participate in support of all safety activities aligned with Safety Excellence
Office Clerk
Manheim
12.2016 - 09.2019
- Greet office visitors and/or customers and aid as required
- Answer multi-line calls and help or transfer callers to the appropriate channel
- Observe all job-related safety and health procedures
- Focuses on customer needs and preferences in delivering work product
- Follows up with customers to ensure problems are solved
- Receive and make payments, cover front counter, assist dealers with Titles, Shipments, and vehicle information
- Process pick-ups through Recon system; enter floor lights and amounts for vehicle auction
Statistical Records Clerk (Vehicle Engineering-Rail)
SEPTA
05.2013 - 08.2016
- Manage the creation and distribution of engineering change notices, drawings and specifications
- Provide electronic copies of engineering drawings and specifications to Procurement
- Utilize ASI mainframe for information queries and reporting from the vehicle maintenance and other Authority databases
- Maintain and update vehicle maintenance instructions and parts catalogs
- Generate document management activity reports
Shop and Carhouse Clerk (Storekeeper)
SEPTA
01.2012 - 05.2013
- Purchase and receive supplies
- Compose and deliver work order materials according to shop daily jobs
- Prepares payroll; maintains attendance records and time book for 'A' & 'B' payrolls and hourly employees
- Performs vacation pickings; maintains monthly/weekly day off calendar for assigned location(s)
- Maintains and updates all personnel files and equipment
- Develops seniority lists and overtime reports for the Director
- Maintains seniority lists and overtime reports
- Utilizes Word and Mainframe applications for CAPES, SHARE Transactions, and VMIS vehicle maintenance information
- Performs general clerical duties, answers telephone and takes messages, receives and distributes mail, post notices and postings on bulletin board
- Performs other duties as assigned
Certified Nursing Assistant
Genesis Elder Care
04.2007 - 06.2010
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Helping patients eat and take medications
- Making sure they have regular meals and proper medication dosages
- Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
- Assisting patients with mobility needs, transferring them from wheelchair to bed
- Turning or adjusting patients in bed to prevent bedsores or other discomfort
- Exercising patients by helping them walk
Timeline
Clinical Services Associate (Medical Assistant)
Penn Primary Care
02.2024 - Current
Medical Assistant
Jefferson/Einstein
08.2023 - 01.2024
Medical Assistant Intern
Einstein Orthopedics
05.2023 - 06.2023
Patient Services Associate II
Einstein Multi specialties
10.2022 - 08.2023
Medical Receptionist IV
Jefferson Urology
04.2022 - 10.2022
Inside Sales Business Consultant
Republic Services
05.2020 - 04.2022
Operations Clerk
Republic Services
05.2020 - 04.2021
Temp Agency Worker
Hire Dynamics Temp Agency
04.2019 - 01.2020
Digital/OVE Coordinator
Manheim Dealer Services
09.2017 - 03.2019
Office Clerk
Manheim
12.2016 - 09.2019
Statistical Records Clerk (Vehicle Engineering-Rail)
SEPTA
05.2013 - 08.2016
Shop and Carhouse Clerk (Storekeeper)
SEPTA
01.2012 - 05.2013
Certified Nursing Assistant
Genesis Elder Care
04.2007 - 06.2010
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