Summary
Overview
Work History
Education
Skills
Timeline
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Tyisha Parker

Jacksonville,NC

Summary

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Overview

11
11
years of professional experience

Work History

Call Center Agent

Dynata
JACKSONVILLE, North Carolina
08.2024 - Current
  • Evaluated customer feedback to identify areas for improvement in the call center operations.
  • Identified customer needs by asking probing questions and actively listening to responses.
  • Maintained up-to-date knowledge of company's products, services and promotions.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
  • Managed high-volume of inbound and outbound customer calls.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Customer Retention Agent

Nexxlinxx
Jacksonville, NC
02.2014 - 07.2017
  • Implemented effective communication strategies between customers and internal departments in order to resolve disputes quickly.
  • Identified opportunities for improvement by analyzing customer complaints and feedbacks.
  • Maintained accurate records of all client interactions, transactions, comments, and complaints.

Education

High School Diploma -

Coastal Carolina Community College
Jacksonville, NC
08-2019

Skills

  • Quality assurance optimization
  • [Product or Service] expertise
  • Call Center Operations
  • System Documentation
  • Technical Support
  • Appointment Setting

Timeline

Call Center Agent

Dynata
08.2024 - Current

Customer Retention Agent

Nexxlinxx
02.2014 - 07.2017

High School Diploma -

Coastal Carolina Community College

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Tyisha Parker